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Sorry.....But I am sick to death with the problems on my line.

alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Sorry.....But I am sick to death with the problems on my line.

I have been having major problems with my BB service since the first time I reported the faults on 20th April 2012!
I was with MAAF then. Fault ticket  #54618188 refers
Now I am with PN directly and have an open fault ticket #61235006, which has been open since 19th October.
When I was with MAAF the person dealing with the ticket was fantastic, keeping me informed all the way along of what was happening and why and when.
Now I am with PN I unfortunately am feeling a bit left in the dark..........I post questions on the ticket and they are quite simply ignored.
Currently I am having frequent dropped connections (as I have been since April 2012)  and apparently an increase in errors.
Is six months long enough for me to keep my cool over all of this? I think so.  I am absolutely sick to the back teeth of it all.
This time round under the ticket 61235006 I feel that the symptoms are being addressed rather than the cause.......I have limited knowledge of BB and all that......but is not just 'oh lets raise the target SNR' just a bit of a cop out? Why not look at the cause of the problem.
I am sorry to vent  and am sorry if I am curt or rude.......but please Plusnet please....this has been going on for over 6 months now!!
Alex Cry
223 REPLIES
Community Veteran
Posts: 26,550
Thanks: 795
Fixes: 9
Registered: 10-04-2007

Re: Sorry.....But I am sick to death with the problems on my line.

Could you post the information requested here please: http://community.plus.net/forum/index.php/topic,96155.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

Is this what is required?
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

This is what has been done to my connection to date
Lemmiwinks
Grafter
Posts: 64
Registered: 09-09-2012

Re: Sorry.....But I am sick to death with the problems on my line.

Can you post a screenshot of a completed test on the speedtester.bt.com website?
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Sorry.....But I am sick to death with the problems on my line.

@alex7127
I'm sorry to see that this has dragged on quite badly for you.
I'm going to raise this to the attention of a faults team manager with a view to passing this on to an experienced faults agent due to the protracted nature.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

Thank you Adam
I am just feel like I keep head butting a brick wall with all of this and am very very dissapointed Sad
KR's
Alex
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

A Picture of my BT Master Box for the record:
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Sorry.....But I am sick to death with the problems on my line.

Got any RSL graphs of the recent behaviour Alex?
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Sorry.....But I am sick to death with the problems on my line.

Do you know what the sync speeds were on Sept 27th and Oct8th Alex? And can you say what the current speed sync is - exact value?
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

I presume you are after when the margin was sort of happy along the 6 line?
If so then:
27/09/12  @1234 - 1418hrs sync was 2016Kbps
08/10/12  @1216 - 1400hrs sync was 2144Kbps
Current sync exactly, right now is 1314Kbps
Hope this is what you are after?
Alex  Crazy
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

Thankyou 'Anotherone'.....you seem to be the only one assisting me with these issues.......my (what I thought) was still a currrent PN ticket......is now stating it is CLOSED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Alex Angry
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Sorry.....But I am sick to death with the problems on my line.

Oh really, it can't possibly be surely, if they only posted on it yesterday about your target SNRM, Can you just double check?
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Sorry.....But I am sick to death with the problems on my line.

This is what it says...........

Script User - Automated Script Pool
4:08pm, Thursday 25 Oct 2012
The broadband fault has been closed by the supplier. Should problems re-occur, please restart the Broadband Fault Checker.