Something drastically wrong here re:speeds

[#1]

Dont usually check out bit surfing has been really slow last few weeks-typical when i resign for another year !!!
I was on 2mb and was upgraded on the 22nd Nov to 8mb and this is my latest speedtest

Date 15/12/07 20:59:54
Speed Down 301.56 Kbps ( 0.3 Mbps )
Speed Up 285.43 Kbps ( 0.3 Mbps )
Port 8095
Server speedtest1.adslguide.org.uk
Moderators note by Roger (rogerloxton) removed all caps from the title of the thread as this is considered shouting and is against the Forum Rules

[#2]

Why are you shouting?

[#3]

Can you run a test at:
http://speedtester.bt.com
and post the results please.
B.

[#4]

Barry thanks
asks me to put a login name and then fails
i put in
paulkingy@plusdsl.net
is this right?

[#5]

That's the correct format.
The BT speedtest is notorious for being a [censored] to run - it often takes a few attempts, and then you can wait several minutes waiting for it to do anything. What error did you get?

[#6]

The login name entered on this tool doesnt match that discovered by querying the network for your domain name. Please check your telephone number (or user name) and try again. If problem persists please contact your CP.

 
keep getting that gtried loads of times now

[#7]

To double check:
I think the telephone number needs to be entered without spaces (I always do it that way). The login name needs to be as shown on this page in the section  Always on broadband xDSL.

[#8]

yea no spaces in telephone number
and putting correct name in as shown

i give up-ill try tomorrow

[#9]

Hi Paul,
If you have a read of my dissertation on speed problems it talks about things that can cause these sort of issues.
Looking at BTs records, your modem or router connected at a slower speed on various occasions during late November, assigning you a profile of 750Kbps.  This was eventually restored to 3500Kbps on Sunday, following your router/modem attaining a higher connection speed.
From this end, everything is now looking fine.  Are you still seeing poor speeds following a reboot of your hardware?

[#10]

James everything looks ok now
Thanks
just cant understand why my line was set to .5

[#11]

Paul,
We don't currently have a 750Kbps profile, so it automatically gets set to 500Kbps rather than 750Kbps.
Glad to hear that it's all working fine now though!