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Some assistance with new ADSL2+ service at our exchange

colinpurves
Dabbler
Posts: 17
Registered: 21-02-2013

Some assistance with new ADSL2+ service at our exchange

Hi,
I PM'ed Chris initially on Friday, but I don't think he's around at the moment. Also Adam this morning. Can I ask a nice plusnet member of staff to look into this for me?
- Request to have my line speed unlocked as our area has just been upgraded to ADSL2+ (currently my line is locked at 6.8mb) but neighbours are just getting 20mb with BT Unlimited
- Additionally, could I have my SNR unlocked (It is currently locked near 6db). It was locked to avoid unexplainable line disconnections lowering our speed - even though two BT engineers came round and confirmed we have a fantastic line and should be getting top speeds and easily above 6db SNR - like we did before joining PlusNet. A year later, It turned out to be the original plusnet modem being faulty. After replacing it with the new plusnet 2704n model we stay connected for weeks at a time. This means we feel very confident about having our line SNR returned to being unlocked.
I would prefer to carry this conversation on privately via PM.
Thanks
Colin Purves
Current stats (although I think you can login to see these on the 2704n?)
Your Plusnet adviser may ask you for the following information:
1 - Product name:  Plusnet Router
2 - Serial number:  N7143521B007661
3 - Firmware version:  7.273.1_F2704N_Plusnet
4 - Board version:  F@ST2704N
5 - Mode  ADSL
6 - Uptime:  3 days 12:20:00
7 - Data rate:  1044/17069
8 - Maximum data rate:  943/17764 <-- could be more when SNR is unlocked by what our neighbours are getting
9 - Noise margin:  6.9/6.1 <-- This is the locked SNR - with our previous provider we had a higher SNR
10 - Line attenuation:  17.9/31.5
12 - Data sent/received:  987.5M/1.0G
20 - Broadband username:  colinpurves@plusdsl.net
21 - Wi-Fi network/SSID:  PlusnetWirelessC47768
22 - Wi-Fi connections:  Enable(802.11 b/g/n(up to 54 Mb/s))20 MHz WPS enabled
23 - Wi-Fi security:  WPA2
24 - Wi-Fi channel:  Automatic (Smart Wireless)
25 - Firewall:  Default
26 - MAC Address:  44:e9:dd:0c:5a:1d
27 - Software variant  Version 1.0
28 - Boot loader:  7.273.1
4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Some assistance with new ADSL2+ service at our exchange

Hi colinpurves,
Chris is on leave, I've had no PMs from you though.
I'll pick this up and get the relevant orders placed tomorrow morning for you.
Feel free to PM me in the meantime.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
colinpurves
Dabbler
Posts: 17
Registered: 21-02-2013

Re: Some assistance with new ADSL2+ service at our exchange

Hi Adam,
Checking you got my PM following up your reply here?
Can you fire me a PM when you've issued the order and could you remind me how long it takes for the order to have an effect.
Thanks
Colin
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Some assistance with new ADSL2+ service at our exchange

I did indeed,
I'll reply in more detail soon.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Some assistance with new ADSL2+ service at our exchange

I've submitted the DLM reset for you which should bring that down within the next 24 hours.
With regards to speeds themselves nothing shows amiss on diagnostic test results at all but do let me know beyond the time frame I've just mentioned.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team