Solid orange light and flashing broadband symbol

[#1]

My router this morning suddenly lost broadband and started flashing the B symbol appeared on it. I have been through all the troubleshooting steps, restart, factory reset, on & off, checking if service is down in the area and nothing has helped. is it possible to check my line and see what is happening?

Thanks,

Alex

[#2]

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

The above assumes you still have 'normal' landline connection - if you have a SOGEA (internet only) one, just use the second link to report a network issue.

[#3]

Hiya @aforrester08 

I'm sorry you are having issues with your connection, I can see you have raised a fault and they will keep you updated

[#4]

Thank you, on the online ticket it now say "This Question is now on hold until Saturday 2nd December at 7:00am.". Could you find out why this is please?

[#5]

Standard Openreach 72hr SLA 

[#6]

Does that mean it's still being worked on though?

[#7]

Yes 

[#8]

@aforrester08 

It means that Openreach have accepted that there is a problem and aim to fix it some time in the next 3 days.