So far not happy
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- Re: So far not happy
So far not happy
14-03-2014 7:21 PM
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yes not happy
Re: So far not happy
15-03-2014 9:24 PM
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I'm really sorry to hear your order hasn't been progressed.
Unfortunately I'm not in the office until Monday morning but I'd be happy to take a look for you then if you'd like? If you would like this investigated any earlier over the weekend then you would have to call our Support team on 0800 432 0200.
Re: So far not happy
17-03-2014 12:15 PM
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I've had a look for you and can confirm that the order is in place and the date scheduled for the migration is 24/03/2014.
Re: So far not happy
18-03-2014 9:08 AM
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Re: So far not happy
18-03-2014 3:14 PM
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Speed of PN to transfer like lighting lmao.
new connection
24-03-2014 3:26 PM
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will this increase decrease over 10day period for a 80/40 connection seems way off
just done wholesale BT test looks like restricted to 40mb ,
Download speedachieved during the test was - 35.73 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
PN
"Estimated line speed:
74Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-02-27 14:02:55
Current line speed:
78 Mb "
Re: So far not happy
24-03-2014 3:28 PM
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Re: So far not happy
24-03-2014 3:53 PM
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Sorry to hear this. I've placed the order to modify this for you (to allow up to 80Mbps download speed and up to 20Mbps upload speed) and this is due to complete in the next 24 hours. Sorry for any inconvenience caused.
Re: So far not happy
27-03-2014 12:54 AM
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Re: So far not happy
27-03-2014 10:25 AM
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I've just had a look at your line and it seems to be underperformed due to something causing errors - this can be interference internally/externally.
I would advise raising a fault with us at http://faults.plus.net so we can get that sorted out for you.
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