Snr reset
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Snr reset
06-10-2014 8:38 AM
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Please can someone take a look and do a reset for me?
Thanks in advance
David
Re: Snr reset
06-10-2014 8:44 AM
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are you sure you don't have other things affecting your line?
Re: Snr reset
06-10-2014 9:02 AM
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Re: Snr reset
06-10-2014 10:06 AM
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DMT Status No Defect
Operational Mode ADSL2+
Upstream 1075
Downstream 7227
SNR Margin(Upstream) 6.3
SNR Margin(Downstream) 8.9
Line Attenuation(Upstream) 24.7
Line Attenuation(Downstream) 42.5
After a previous reset i was at 9.5 down which was stable for a least a week, then after one accidental power off i am at this
Re: Snr reset
06-10-2014 1:02 PM
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I've just run through a few checks on the line (you may have noticed the session drop a couple of times) and it appears that the last change to the speed via DLM was back on the 26/09/14, does this line up with the power cuts at all?
It does appear that the meantime between errors have jumped up just before the change and the initial fault check did flag a potential copper line issue (the second test didn't and phone line checks returned nothing). Are you noticing any kind of noise on the line at all?
Re: Snr reset
06-10-2014 1:08 PM
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yes it was about this time that my profile reduced. i have not noticed any noise when using the phone at all.
Would i qualify for a reset based on this?
Thanks
Re: Snr reset
06-10-2014 2:21 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Snr reset
07-10-2014 12:19 PM
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We could certainly submit a request to reset your SNR however as Townman points out, this doesn't fix a fault, it just covers it up and would most likely manifest again in the near future. Given that this has been some time since the change and the line has remained relatively stable I'll submit a reset for you however if this drops again, we would need to go down the route of faults investigation.
Re: Snr reset
07-10-2014 4:55 PM
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Just need my PN profile adjusted as still at 6.3 and BT shows:
Download speedachieved during the test was - 5.98 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.4 Mbps
Re: Snr reset
07-10-2014 4:59 PM
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This should now be updated for you so if you don't see the speeds change, you may just need to log into the router, disconnect and reconnect to pick up the new speed profile.
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