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Snr constantly higher

Hary
Grafter
Posts: 90
Registered: 16-09-2009

Snr constantly higher

Until a few days ago my Snr would be the usual 6, and disconnections are rare.
But now it has risen to a constant 9, day or night, having the effect of reducing my sync rate by at least 800.
If this the work of the exchange I wonder why it felt the need to do this.
I havent tried a reboot as I think with that Snr it is unlikely to make a difference
No changes at my end to cause this.
Any ideas as to this.
4 REPLIES
Steve
Seasoned Pro
Posts: 6,803
Thanks: 305
Registered: 13-07-2009

Re: Snr constantly higher

It happens, Could be your lines became more sensitive to noise.
If life gives you lemons, make lemonade.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Snr constantly higher

Hi Hary,
Odd that this should change after so long. I've submitted a request to reset the SNR for you which should take a couple of hours to take full effect.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hary
Grafter
Posts: 90
Registered: 16-09-2009

Re: Snr constantly higher

Thank you A_W that has fixed it, and the sync has gone back to normal.
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Snr constantly higher

Good to see, thanks for confirming Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team