cancel
Showing results for 
Search instead for 
Did you mean: 

Snr constantly higher

Hary
Grafter
Posts: 90
Registered: ‎16-09-2009

Snr constantly higher

Until a few days ago my Snr would be the usual 6, and disconnections are rare.
But now it has risen to a constant 9, day or night, having the effect of reducing my sync rate by at least 800.
If this the work of the exchange I wonder why it felt the need to do this.
I havent tried a reboot as I think with that Snr it is unlikely to make a difference
No changes at my end to cause this.
Any ideas as to this.
4 REPLIES 4
Steve
Seasoned Pro
Posts: 6,853
Thanks: 336
Registered: ‎13-07-2009

Re: Snr constantly higher

It happens, Could be your lines became more sensitive to noise.
If life gives you lemons, make lemonade.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Snr constantly higher

Hi Hary,
Odd that this should change after so long. I've submitted a request to reset the SNR for you which should take a couple of hours to take full effect.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Hary
Grafter
Posts: 90
Registered: ‎16-09-2009

Re: Snr constantly higher

Thank you A_W that has fixed it, and the sync has gone back to normal.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Snr constantly higher

Good to see, thanks for confirming Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team