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Snail slow Plusnet Unlimited

BigNez
Dabbler
Posts: 17
Registered: 26-06-2012

Snail slow Plusnet Unlimited

After frequent disconnections we now have 1.5 Mbps broadband!
I have two unhappy teenagers since we moved back onto ASDL2+ and a broken on off switch on the router due to frequent resets!
3 REPLIES
Community Veteran
Posts: 4,783
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Snail slow Plusnet Unlimited

Frequent disconnections are one problem but your router should cope with that automatically.  If you actually have to power-cycle the router to clear the problem and re-establish the connection then either your router is faulty or your line is faulty.  Report it as a fault.
BigNez
Dabbler
Posts: 17
Registered: 26-06-2012

Re: Snail slow Plusnet Unlimited

I have again reported this. The maximum number of tickets is Four so I had to phone.
My own router is faulty due to the constant power cycling but as I was a fiber customer the supplied cable router is not completable with ASDL.
Plusnet Help Team
Plusnet Help Team
Posts: 12,859
Thanks: 115
Fixes: 35
Registered: 27-04-2007

Re: Snail slow Plusnet Unlimited

Sorry to hear that's still a problem for you BigNez you've raised a fault which is the right thing to do so we'll get back to you about that ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team