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Snail pace speeds

briggodear
Newbie
Posts: 8
Registered: 15-01-2013

Snail pace speeds

I switched to plusnet on Jan 2 with "promised" speeds of 7Mb, I can't even get 2Mb,  I have phoned the help desk ran all tests hard wired into the BT master socket with ALL other Equipment disconnected, tests show Line is good for 8Mb+ but STILL I only get 1.9Mb if I'm lucky, I know this line is capable  of 7.5Mb because thats what I used to get 6+ months ago I'm only 1/4 mile from the  exchange. Is the issue the IP Profile ?
speed checker says
Download speedachieved during the test was - 1.67 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2 Mbps
12 REPLIES
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: Snail pace speeds

It looks very much like a stuck IP profile
I assume that your exchange isn't 21CN enabled http://usertools.plus.net/exchanges/
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Snail pace speeds

Hi there,
It's not a stuck profile. The profile on our side is at 7150, which is correct. Was the router connected to your computer via a wired or wireless connection?
Incidentally for Oldjim's info the exchange isn't 21CN enabled.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: Snail pace speeds

Adam
The reported IP profile from the BT speed test is 2Mb which I think is stuck
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Snail pace speeds

It's a stuck profile on BT's side not ours.
I'll raise an SNR reset now, that should take effect in a few hours time, if not I'd advise raising a fault.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
briggodear
Newbie
Posts: 8
Registered: 15-01-2013

Re: Snail pace speeds

Thanks for speedy answers the test were done hardwired to the new plusnet router and tested with 2 different PC's, it would be nice for the Kids to be able to do their Xbox online gaming again !
Community Veteran
Posts: 1,136
Thanks: 2
Registered: 30-07-2007

Re: Snail pace speeds

Quote from: _Adam_Walker_
It's a stuck profile on BT's side not ours.
I'll raise an SNR reset now, that should take effect in a few hours time, if not I'd advise raising a fault.

It may be stuck on a fixed profile of 2Mb? I know the missus was on a fixed 2Mb datastream connection and we had to raise a ticket to get her on to adsl max.
F9 member since 4 Sep 1999
F9 ADSL customer since 27 Aug 2004
DLM manages your line the same way DRM manages your rights.
Look at all the pretty graphs! (now with uptime logging!)
Community Veteran
Posts: 26,533
Thanks: 774
Fixes: 9
Registered: 10-04-2007

Re: Snail pace speeds

Quote from: _Adam_Walker_
It's a stuck profile on BT's side not ours.

Where did Jim suggest it was on your side? If you had looked at the results from the BT speed test you'd have recognised it as a 20CN test and seen the 2MB IP Profile which is a classic sign of a stuck BT profile which Jim recognised.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: Snail pace speeds

Jim didn't suggest it was on the customer's side, I didn't spot the 2mb profile mentioned in the OP's first post (my bad, I stand admonished and correctified etc) Smiley
Its is a stuck profile on BT's side, the 20CN SNR reset I've submitted should fix that.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
briggodear
Newbie
Posts: 8
Registered: 15-01-2013

Re: Snail pace speeds

thanks for all the help my line has been re profiled to 7.15Mbs speed is now 6.8Mbs I can live with that well................. until the exchanged gets  super fibre  Cheesy
Community Veteran
Posts: 4,781
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Snail pace speeds

If you care to post your router stats we could comment on whether your speed looks right for your line (as there might be scope for more improvement).
See this thread for how to get this information http://community.plus.net/forum/index.php/topic,96155.0.html

Oh, scratch that, you're at about top speed for 20CN.
Community Veteran
Posts: 26,533
Thanks: 774
Fixes: 9
Registered: 10-04-2007

Re: Snail pace speeds

Could you explain how you think a 20CN line could be improved to give a profile above 7.15 please!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 4,781
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: Snail pace speeds

Yes, thanks Jelv, already on it.  My momentary lapse of concentration (forgetting 20CN).