Smart TV set up
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Smart TV set up
15-12-2014 5:11 PM
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I was referred to a third party software site but I don't want to buy software for 30USD to do this.
Any suggestions?
Re: Smart TV set up
15-12-2014 6:38 PM
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These instructions seem a bit strange. What is the TV in question and what are you trying to achieve?
Port 443 is HTTPS and is a TARGET port - that is one which you connect out to.
Port 123 is SNTP used for time synchronisation. If you have the PlusNet firewall enabled on high (see https://portal.plus.net/my.html?action=firewall) SNTP will not work
WAN PING is a ICMP message which is "enabled" here - http://192.168.1.254/ping.lp?be=0&l0=3&l1=6 - on the TG router supplied by PN.
Ping and SNTP are only to the router - I do not see how they help the TV work!
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Re: Smart TV set up
15-12-2014 7:00 PM
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Can you provide a link to the TV manufacturers web-page where this was suggested, or a link to the TV's instruction manual pdf.
While what is being asked would be relatively easy to do, it just doesn't seem right, unless these instructions refer to IPv6
As 'Townman' says, try enabling the router's WAN PING, and ensure the Plusnet 'Broadband Firewall' set to 'Low'.
Re: Smart TV set up
15-12-2014 7:04 PM
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Re: Smart TV set up
15-12-2014 8:00 PM
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It's a Toshiba TV. Between my ISP and Toshiba it's proving to be not very "Smart"
I'll give it another try tomorrow.
================================
My actual problem is I can see my Wifi connection on my Smart TV but when I put the password in it doesn't connect.
Re: Smart TV set up
15-12-2014 8:33 PM
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Does the TV have an ethernet connector ?, if it does you would be MUCH better off running an ethernet cable back to the router, OR using a pair of mains homeplugs to make the connection, rather than struggle with the unreliability of streaming video over WiFi.
Re: Smart TV set up
16-12-2014 11:21 AM
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Re: Smart TV set up
16-12-2014 11:38 AM
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If there is any problem with port forwarding etc, then that can be addressed later - as what you described has no part in making the initial connection to your home network.
Are you going to see whether the TV can be connected via an ethernet port ?
For ongoing information, which router are you using ?
Re: Smart TV set up
16-12-2014 11:42 AM
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The first thing that you need to check is if your TV has actually connected to the router. Wifi is not as good as being wired as advised by Purleigh.
At the moment, there is no ISP involvement in the issue - this is looking like an internal connectivity issue in which you are being assisted by your ISP's community forum.
Does your TV indicate that it has an IP address? If you do not know how to do this, please post the model number of the TV and someone might look for a manual and read through it to find out how to assist you. Alternatively the shop from which you bought it ought to be capable of offering you a setup service, for which there might be a charge.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Smart TV set up
16-12-2014 12:21 PM
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I'm going to send the TV back. It shouldn't be this difficult!
I've spoken with Plusnet who confirmed they are unable to open the ports specified by Toshiba as this will affect security. They did advise me to look at "portforwarding.com" for a solution. However, I've tried all morning, in fact I've been trying to set it up for 4 days now
I consider myself quite computer literate but I'm flumuxed with this - I really don't know how the average man in the street would get on.
Once again, thanks for all your suggestions.
Re: Smart TV set up
16-12-2014 12:43 PM
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As the others have said, take things one step at a time. I would recommend plugging the TV into the router with a wired connection (assuming it has an Ethernet port) and seeing if it works. If it does then the router configuration is fine and doesn't need to be touched; the problem will be down to the wireless aspect. We can cross that bridge once/if we get to it.
Re: Smart TV set up
16-12-2014 2:24 PM
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As I noted above, these ports do not appear relevant.
443 is OUTBOUND and does not need to be specifically "opened".
The others are inbound to the ROUTER and can have no bearing on the TV. I would be concerned if some third party needed to probe your TV so that it can do whatever it is supposed to.
These links might help you...
http://forums.toshiba.com/t5/Televisions-Knowledge-Base/How-To-Connecting-your-Wi-Fi-TV-to-your-Wire...
http://www.tomshardware.co.uk/answers/id-1891814/toshiba-smart-connect-wireless-internet.html (see links a couple of posts down)
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=75743
There are numerous posts around the place of people having problems with Toshiba TVs. Is demo mode working? What is the model? Exactly at what point is this all failing to work?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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