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Small Disconnections
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Small Disconnections
14-11-2014 4:37 PM
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I've recently experienced a number of small, but frequent, disconnections; more noticeable when using BBC Iplayer. What causes these disconnections?
Boz
Boz
Message 1 of 7
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6 REPLIES 6
Re: Small Disconnections
17-11-2014 9:21 AM
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Hi,
It could be any number of things! I've checked your connection logs and you seem to be solid for a few days then have intermittent problems for a few days before going OK again.
There are a number of tools we have available to help us to stabilise the line, but these aren't much good if the problem is at your side. Can I check which of the tests you've already tried? If you look at the sticky at the top of this forum, you will be given a bit of further information.
Please let us know how you get on so we can progress further for you.
Tony
It could be any number of things! I've checked your connection logs and you seem to be solid for a few days then have intermittent problems for a few days before going OK again.
There are a number of tools we have available to help us to stabilise the line, but these aren't much good if the problem is at your side. Can I check which of the tests you've already tried? If you look at the sticky at the top of this forum, you will be given a bit of further information.
Please let us know how you get on so we can progress further for you.
Tony
Message 2 of 7
(601 Views)
Re: Small Disconnections
21-11-2014 5:40 PM
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Hi Tony
Thanks for the reply. Unfortunately I had a flood through the house and the computer was destroyed. It may be months before I'll be able to use the line again.
In the light of my current situation, is it possible to link my account to a different but temporary phone number?
Cheers
Boz
dick:quote
Thanks for the reply. Unfortunately I had a flood through the house and the computer was destroyed. It may be months before I'll be able to use the line again.
In the light of my current situation, is it possible to link my account to a different but temporary phone number?
Cheers
Boz
dick:quote
Message 3 of 7
(600 Views)
Re: Small Disconnections
21-11-2014 5:44 PM
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If the phone number is a different line we'd need to go through the house moves process, which would likely tie you in to a new contract. You could give our cancellations team a call (also known as customer options) as they deal with house moves too and see what options are available to you.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 4 of 7
(600 Views)
Re: Small Disconnections
22-11-2014 3:21 PM
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It will only be a temporary move while the insurers dryout and redecorate the house. Surely there must be a way for PlusNet to accommodate this situation without setting up a new contract.
Boz
Boz
Message 5 of 7
(600 Views)
Re: Small Disconnections
22-11-2014 3:34 PM
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I understand that this is a fairly odd situation to be in, and one that hopefully wont have to encounter again
Best thing to do would be to speak to our home moves team and see what they will be able to do for you
Best thing to do would be to speak to our home moves team and see what they will be able to do for you
Message 6 of 7
(600 Views)
Re: Small Disconnections
22-11-2014 3:40 PM
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Thanks Matt. I'll contact the Homes Move team.
Please close this thread.
Please close this thread.
Message 7 of 7
(600 Views)
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