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Slowness in my broadband speed

Gilla
Newbie
Posts: 3
Registered: 28-05-2010

Slowness in my broadband speed

Hi there,
I have started using Plusnet since 9th Jan 2010.The service and speed is good, but suddenly from last 5 days my broadband is too slow and even not able open mail box.Done the speedtesting using btspeedtester it shows results as below average. I called plusnet customer care on Monday and advised me to wait 3 days.But nothing changed after 3 days also still same low speed....don't know all of a suddenly speed gone down..strange..Can anyone help me please?
Thanks,
Gilla
6 REPLIES
Community Veteran
Posts: 17,777
Thanks: 1,608
Fixes: 19
Registered: 06-11-2007

Re: Slowness in my broadband speed

1. Is your router switched on/powered up 24/7..... it should be..
2. have you tried to re-boot your router - i.e. power down, leave for 15 minutes then power back up and let it re-connect?
3. If you haven`t re-booted..... I suggest you do so, but only do it between 10:00 and 15:00  (and do it only once.)
4. after re-boot do a speed test, and then post the results.
5. can you access your "router stats"?    if so, post them with the speed test result.
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Slowness in my broadband speed

Hmm everything appears ok from our side, you had an intermittent connection for a few days but that now seems to have cleared up. Your line profile is set at 9000 and you should be seeing much much higher speeds than you are currently getting. Can you try logging in to your router control panel and asking it to disconnect/reconnect?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Gilla
Newbie
Posts: 3
Registered: 28-05-2010

Re: Slowness in my broadband speed

Hey Hey  My lovely Plusnet is back...Thanks a lot all.....Now my speed is back and working perfectly from yesterday onwards. Smiley...but still curious to know what caused my low speed suddenly..
Gilla
Newbie
Posts: 3
Registered: 28-05-2010

Re: Slowness in my broadband speed

I used to switchoff my router before going to bed...might be the reason for sudden drop in slowness...
Community Veteran
Posts: 17,777
Thanks: 1,608
Fixes: 19
Registered: 06-11-2007

Re: Slowness in my broadband speed

YAY !... result ! ! !...
leave the router switched on 24/7  unless you get a really close lightning storm, and then I would unplug everything ! ! !... Wink
Community Veteran
Posts: 1,648
Thanks: 66
Fixes: 2
Registered: 17-06-2007

Re: Slowness in my broadband speed

Could it have been congestion at the exchange?