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Slower speeds
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Slower speeds
27-03-2014 3:25 PM
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Hi I had Plusnet unlimited fibre installed around 2 weeks ago. I was estimated 72mb, and my current line speed has always shown 68mb and my ip profile is 68.01Mbps. However from doing speed tests I have never had download speeds above 45mb.
I had an engineer visit today and he said everything is working as it should. I moved from EE 38mb fibre because I thought I could get 72mb with Plusnet, however my speed is basically the same as is was before.
I had an engineer visit today and he said everything is working as it should. I moved from EE 38mb fibre because I thought I could get 72mb with Plusnet, however my speed is basically the same as is was before.
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Re: Slower speeds
27-03-2014 3:26 PM
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Hi hongsubchat,
I'm sorry to hear of the lower than expected speeds you've got there. The Speed Tests you've run, are these done at http://speedtest.btwholesale.com including 'Further Diagnostics'?
I'm sorry to hear of the lower than expected speeds you've got there. The Speed Tests you've run, are these done at http://speedtest.btwholesale.com including 'Further Diagnostics'?
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Re: Slower speeds
27-03-2014 3:29 PM
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Thanks for your fast reply! Yeah that's right.
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Re: Slower speeds
27-03-2014 3:39 PM
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Thanks, that's great.
I can see that your Fault Ticket is back with our Faults Team pending further investigation. I'll ensure this gets picked up as soon as we can for you.
I can see that your Fault Ticket is back with our Faults Team pending further investigation. I'll ensure this gets picked up as soon as we can for you.
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Re: Slower speeds
29-03-2014 3:23 PM
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Hello, still haven't heard anything. Am i going to paying for this months internet even though I am not receiving the service I signed up for? Also the wireless signal I get from the router is significantly worse than what I got with my previous provider and the equipment they supplied.
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Re: Slower speeds
31-03-2014 11:41 AM
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Sorry for you wait, I'll get that picked up for you now.
Regarding your wireless, it might be worth trying to change your wireless channel - Guide to see if that if that helps.
Regarding your wireless, it might be worth trying to change your wireless channel - Guide to see if that if that helps.
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