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Slower speed

Duckman60
Dabbler
Posts: 19
Registered: 22-09-2014

Slower speed

Hello I am getting a slower speed I am in fibre plus I am getting a download speed of around 40mb and upload of around 20mb this is on wireless or wired connection
I have added a pic of what I should be getting I had the fibre broadband installed in the 18/9/14 I know it is still within the 10 days the BT man that came out sail I should get around 80mb download and 20mb upload please help.
7 REPLIES
Duckman60
Dabbler
Posts: 19
Registered: 22-09-2014

Re: Slower speed

Another pic of my speed i should be getting
PeeGee
Aspiring Pro
Posts: 1,086
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: Slower speed

So, you are getting Fibre unlimited speeds. If you have fibre unlimited extra, then PN will have to change your settings from 40/20 to 80/20.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Duckman60
Dabbler
Posts: 19
Registered: 22-09-2014

Re: Slower speed

Yes sorry I am on the fibre extra so I should be getting about 30 to 40 mb faster download speeds
Duckman60
Dabbler
Posts: 19
Registered: 22-09-2014

Re: Slower speed

Any plus net guys around to look in to this for me?
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Slower speed

Hi Duckman60
I've just checked over your account and can see that everything is provisioned correctly.
I've sent you an email detailing all the relevant checks for you to do!
Can you also confirm if you're using a wired connection?
Duckman60
Dabbler
Posts: 19
Registered: 22-09-2014

Re: Slower speed

Hi thanks for the email speeds are now at 67mb wired and 50mb wireless, would it be worth changing the router to see if that would improve the speed over the wireless connection, also have full signal and all devices are "N"
JTaylor
Grafter
Posts: 93
Registered: 18-08-2014

Re: Slower speed

Morning Duckman60
It would be really hard for me to comment on the quality of your wireless connection and I wouldn't like to say that a new router would definitely help you get better speeds.
From what I've seen, I would suggest doing a bit of channel swapping first to see if you can get an improvement. If you can resolve it this way you'll save yourself a few quid  Wink
If you don't have any joy after this and if your happy with the outlay for a third party router, then it's definitely worth a try!