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Slower speed

rovingeyeuk
Grafter
Posts: 47
Registered: 04-11-2013

Slower speed

Hi, after BT engineer visit and a few connection repairs on the 30th December he mentioned he'd never seen such good figures and that we should be getting around 9.5 down. These speeds were achieved for a while but they soon dropped and connection and speeds were terrible.
The SNR gradually ended up at 15.4 and stayed there for ages, disconnections kept on occurring.  But a short while ago the line appeared to be better and then early one morning the router reset and the SNR went to 7.4 but the speed was around 5.5mb. I do believe that now the dryer weather is here the problems have diminished and still think if prolonged heavy downpours start again then then problems will happen once more.
I rebooted the router today at 12.30pm
Is there a chance that the line could be reset to allow the higher speeds once again. Thanks.
Tested 27_03_14
Download  Speed
5.52 Mbps
0 Mbps    7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.52 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.75 Mbps
0 Mbps    0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.75Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83
09-02-14
Download  Speed
9.02 Mbps
Tested 09_02_14
0 Mbps    21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 9.02 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 9.06 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
1.03 Mbps
0 Mbps    0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.03Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
checked 2.35pm today.
System Up Time 01:46:20
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN ADSL Link 130143 208543 0 2725 45100 01:44:57
LAN1 Link Down 215640 143056 0 46135 2950 --
LAN2 Link Down --
LAN3 Link Down --
LAN4 Link Down --
WLAN 300M 76299 63442 0 14285 2231 01:46:20
ADSL Link Downstream Upstream
Connection Speed 6652 kbps 888 kbps
Line Attenuation 35.0 db 19.3 db
Noise Margin 7.2 db 13.3 db

5 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Slower speed

Hi rovingeyeuk,
I've just completed an SNR Reset on your line back to a target of 6db. Please allow up to 4 hours for al the speed profiles and line changes to take effect.
Chris Pettitt
Cloud Environments Engineer
rovingeyeuk
Grafter
Posts: 47
Registered: 04-11-2013

Re: Slower speed

Chris, Thanks.  I see the router stats have changed already.  I'll keep an eye on it.
rovingeyeuk
Grafter
Posts: 47
Registered: 04-11-2013

Re: Slower speed

Hi Chris, the profiles are showing 10.2, router connection speed 11623 and SNR 6.1 but speed appears not to have changed and is still 5.4 this morning. Would a router reboot be in order.  Thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Slower speed

Hi rovingeyeuk,
A reboot would probably do the trick. The Speed Profiles have all updated but it doesn't look as though they have taken effect yet, usually a drop of connection does the trick.
Chris Pettitt
Cloud Environments Engineer
rovingeyeuk
Grafter
Posts: 47
Registered: 04-11-2013

Re: Slower speed

Chris, the reboot gave it a nudge and now it's 9.52 over wifi. Thanks for your help.