cancel
Showing results for 
Search instead for 
Did you mean: 

Slower max speed

Richard682e
Hooked
Posts: 8
Registered: 19-05-2012

Slower max speed

Hi, for the last 3 weeks or so my Download max speed has been about 4700kbps which is about 2000kbps lower than at its regular top speed.
I have been syncing at 8128 kbps  Downstream & 448 kbps Upstream, sometimes both  these have been lower but i was still able to get a 4700kbps Download speed.
I have tried all the usual router resets, replaced the filter, left the router for 9/10 days but still have not returned to my usual max Download of over 6000kbps.
I have noticed some fluctuation in SNR both up and down and perhaps this has caused my max speed to become stuck or lowered.
Broadband Speed Tests have also been erratic, one gave a download of 13000kbps another of 9000kbps from 2 different sites
My BT Speed Tester IP profile has also been lowered at times but is now back at 7.15

My Plusnet Current Line speed is 5 MB

Netgear DGN2200 Router Stats
Port Status       TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN pppoa 43418 60300 0         531         6475 03:10:04
LAN1 10M/100M 9669771 6938574 0         1781        1080         03:23:57
LAN2 Link Down --
LAN3 10M/100M 08:33:12
LAN4 Link Down --
WLAN 145M 745206   542944 0       1578         126         6 days 14:09:36
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 25.0 db 13.0 db
Noise Margin 6.2 db 16.0 db

My Broadband Speed Test
Today 22:07 4736 kbps (592kB/s) 382 kbps (47.8kB/s) Share
Tuesday 21:39 4855 kbps (607kB/s) 377 kbps (47.1kB/s) Share
May 12, 22:22 4699 kbps (587kB/s) 381 kbps (47.6kB/s) Share
May 8, 22:00 4875 kbps (609kB/s) 382 kbps (47.8kB/s) Share
May 8, 21:33 4742 kbps (593kB/s) 381 kbps (47.6kB/s) Share
May 8, 21:13 4476 kbps (560kB/s) 379 kbps (47.4kB/s) Share
May 8, 21:08 4718 kbps (590kB/s) 262 kbps (32.8kB/s) Share
May 8, 21:06 4752 kbps (594kB/s) 381 kbps (47.6kB/s) Share
May 8, 21:05 4837 kbps (605kB/s) 379 kbps (47.4kB/s) Share
May 8, 19:52 4703 kbps (588kB/s) 380 kbps (47.5kB/s) Share
May 8, 09:56 4702 kbps (588kB/s) 379 kbps (47.4kB/s) Share
May 7, 21:48 4741 kbps (593kB/s) 382 kbps (47.8kB/s) Share
May 7, 11:49 4720 kbps (590kB/s) 382 kbps (47.8kB/s) Share
May 6, 21:42 6956 kbps (870kB/s) 382 kbps (47.8kB/s) Share
May 6, 11:39 4721 kbps (590kB/s) 378 kbps (47.3kB/s) Share
May 5, 21:56 4720 kbps (590kB/s) 319 kbps (39.9kB/s) Share
May 4, 22:06 4723 kbps (590kB/s) 380 kbps (47.5kB/s) Share
May 4, 21:53 4732 kbps (592kB/s) 354 kbps (44.3kB/s) Share
May 4, 21:52 4817 kbps (602kB/s) 371 kbps (46.4kB/s) Share
May 2, 21:08 4387 kbps (548kB/s) 376 kbps (47kB/s) Share
May 1, 21:43 4732 kbps (592kB/s) 381 kbps (47.6kB/s) Share
Apr 29, 20:29 4670 kbps (584kB/s) 379 kbps (47.4kB/s) Share
Apr 29, 19:54 4707 kbps (588kB/s) 372 kbps (46.5kB/s) Share
Apr 27, 19:22 4706 kbps (588kB/s) 378 kbps (47.3kB/s) Share
Apr 26, 20:45 1960 kbps (245kB/s) 382 kbps (47.8kB/s) Share
Apr 26, 18:15 1964 kbps (246kB/s) 382 kbps (47.8kB/s) Share
Apr 26, 11:38 2017 kbps (252kB/s) 382 kbps (47.8kB/s) Share
Apr 25, 18:06 1949 kbps (244kB/s) 380 kbps (47.5kB/s) Share
Apr 25, 16:21 1951 kbps (244kB/s) 381 kbps (47.6kB/s) Share

If you could look into this i would be most grateful
Richard
10 REPLIES
Community Veteran
Posts: 38,422
Thanks: 1,006
Fixes: 58
Registered: 15-06-2007

Re: Slower max speed

It appears that you are on 20CN so it may sort itself out - the Plusnet Current Line Speed that it but otherwise you ciould either phone asking for it to be raised to match the IP profile or wait for it to be picked up on Monday.
Perhaps a more important question is why you are getting these speed fluctuations as you appear to be having sync problems.
You haven't got a Sky Box connected have you
Richard682e
Hooked
Posts: 8
Registered: 19-05-2012

Re: Slower max speed

No sky box just Plusnet Broadband & BT phone line. have left it till now for things to settle down,  i thought it could be due to the rainy weather or something else.
Will wait till folk are back at their desks on Monday and see what transpires
Thanks Oldjim
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Slower max speed

Quote
My Plusnet Current Line speed is 5 MB
Definitely the problem, needs a nice Plusnet person to up it to match your BT IP profile.
Richard682e
Hooked
Posts: 8
Registered: 19-05-2012

Re: Slower max speed

More Stats
BT Speed Tester Results as of 7:30am
Download speedachieved during the test was - 4.57 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 7.15 Mbps
My Broadband Speed Test
Today 07:34 4719 kbps (590kB/s) 381 kbps (47.6kB/s
Router at 7:30am

System Up Time 6 days 23:52:44
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN pppoa 9605 14278 0 41 397 12:52:54
LAN1 Link Down 16596083 11910912 0 4340 1713 --
LAN2 Link Down --
LAN3 10M/100M 6 days 23:52:44
LAN4 Link Down --
WLAN 145M 766288 558428 0 1529 122 6 days 23:52:26
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 25.0 db 13.0 db
Noise Margin 6.9 db 15.0 db
Richard682e
Hooked
Posts: 8
Registered: 19-05-2012

Re: Slower max speed

Early evening Stats 6:30 pm
System Up Time 7 days 10:50:31
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN pppoa 77868 113933 0 331 6607 06:08:09
LAN1 10M/100M 16726624 12014123 0 4317 1629 1 day 00:04:34
LAN2 Link Down --
LAN3 10M/100M 10:19:33
LAN4 Link Down --
WLAN 145M 799923 580055 0 1474 121 7 days 10:50:13
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 26.0 db 13.0 db
Noise Margin 8.2 db 15.0 db
kdoug007
Grafter
Posts: 510
Registered: 17-05-2012

Re: Slower max speed

you know  , im getting  so worried...
i    finnish with BT  friday  and  go on line  with PN...
  I  just hope the  speed  will be  ok as  now!
Community Veteran
Posts: 19,099
Thanks: 434
Fixes: 21
Registered: 31-08-2007

Re: Slower max speed

@kdoug007
Don't worry, you shouldn't have a problem as long as your line is ok at the moment.  Richard682e's issue is a simple matter of updating a profile.
Richard682e
Hooked
Posts: 8
Registered: 19-05-2012

Re: Slower max speed

dont worry kdoug007 this is only my 2nd time i have had to contact support in 4 years and i am sure it will be sorted asap, as my 1st problem was
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Slower max speed

Hi Richard682e,
Your BT side profile had moved back to 7150 on the 19th, not sure why ours was behind but I've just set it back to 7150 and hope that sorts things for you.
Richard682e
Hooked
Posts: 8
Registered: 19-05-2012

Re: Slower max speed

Thank you Matt, will wait and report back
Speeds now better and Plusnet Line  Profile is up from 5M B  to 7.15 MB
Thanks