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Slower and slower and slower

Community Veteran
Posts: 1,101
Registered: 10-09-2010

Slower and slower and slower


My broadband has been declining a little ever since I got it... but now, oh my, thats BAD.
14 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slower and slower and slower

Hi fourfourdevon,
I've just been checking your account and ran some line tests. Your PN & BT profiles are 17000, your sync rate is 17840, SNR 12dB. The VP at the exchange is showing green. With such a low throughput I would have a look at our troubleshooter and raise a fault if nothing helps there.
Jojo Smiley
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Slower and slower and slower

No line noise and dail tone, check
Filter plugged in correctly into master socket, check (I only use a mater socket anyway, no others sockets exist)
Alternative router - not tested.
Have also powered down and rebooted all network equipment, have carried out LAN only speed tests, I've unplugged and re-plugged everything.
The modem itself reports no errors that I can see.
And its getting worse

Cry
Soon I will have no connectivity at all.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slower and slower and slower

Did you raise a fault?
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Slower and slower and slower

Not yet, I can't find where on the website I do that.
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Slower and slower and slower

Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Slower and slower and slower

OK, I jumped through a bunch of hoops, and the BT fault checker thing, what a total failure that is!
Test 1 & 2 say
Quote
Download speedachieved during the test was - 59 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :17804 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 46.49:24.78:28.73 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

However test 3 is impossible for me to complete, since test 3 involves reconfiguring the modem to, which I can do, but then my DNS servers can't resolve the name in the URI for test 3, just how DUMB are BT?  They could have used 3 different solutions, just like pay wireless people do
1) allow DNS through
2) reply to all DNS with the IP of the test server
3) use an IP address not a name
Hardly difficult BT, but obviously too difficult for you!
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Slower and slower and slower

Bye bye internet  Cry

It was nice knowing you.
Community Veteran
Posts: 4,844
Thanks: 120
Fixes: 24
Registered: 14-07-2009

Re: Slower and slower and slower

Quote from: fourfourdevon
Filter plugged in correctly into master socket, check (I only use a mater socket anyway, no others sockets exist)

So if you unscrew the faceplate of the master socket then it comes of completely with no wires attached?
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slower and slower and slower

Hi fourfourdevon,
Are you able to try another router and possibly another machine? If you can try another router and it's the same then raise a fault. In the meantime I'll email BT and make sure there are no issues with the VP.
Jojo Smiley
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Slower and slower and slower

Joanne, I will give another modem a go, just need to find one, configure it etc, let you know.
Quote from: ReedRichards
So if you unscrew the faceplate of the master socket then it comes of completely with no wires attached?
Removing a faceplate is unfortunately beyond my physical abilities.
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Slower and slower and slower

Well it's a little better today

And I should be able to test a new router/modem later today too.
But it's all a far cry from ~20mb I was getting
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slower and slower and slower

Hi fourfourdevon,
While you're doing all this trubleshooting you might as well raise a fault so at least the ball's rolling if you need it.
Jojo Smiley
Community Veteran
Posts: 1,101
Registered: 10-09-2010

Re: Slower and slower and slower

It's raised, raised it yesterday evening.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slower and slower and slower

Hi fourfourdevon,
Nice chatting to you, sorry for the inconvenience.
Jojo Smiley