Slower Fibre speeds than originally guaranteed and about half the speeds the line is capable of

[#1]

Everything points that way, just a shame the operators normally don't care. Not just a PN issue, seems to be most/all providers, they will get you the bare minimum and that's it. Threaten a £350.00 charge if their is no fault etc but faults like these could just be hairline fractures in cabling or anything surely.

Hopefully will get to the bottom of it, I'll just keep hassling them if i have to! thanks for the help so far guys

[#2]

No further forward.

the usual. please send us photos of your set up, we believe there is a fault in your home.

Pathetic if you ask me..

[#3]

That image shows you have been connected for FIVE minutes - you must be loosing connection on a regular basis. What does the WAN log show?

[#4]

To be clear, there is no charge for a NFF engineer FAULTS visit.  Plusnet will not send out an engineer if there is no indication of their being a fault.

Keep doing QLTs.  Given that the d-side was probably disconnected, it would be worth affirming that the number reported by the QLT is the same as the number reported in the member centre as being the circuit on which the FTTC service is provisioned.  Note that the automated test service "poke" the line from the exchange - if it is cross connected, that will not test the line to your property.

If there was one (significant) fault on the line, I would not presume that there are not other minor faults as well.  Note the the MGS is predicated on the historic performance of the circuit. What does the BT Speed Checker report for your address - see https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Please rerun the Phone line fault bot and then run the broadband faut bot (see the links below).

Can you please post the current router stats from the ADVANCED settings technical log (if a PN hub 2).

There is no merit in doing DATA speed tests whilst the sync speed remains as low as it is.  With the reported attenuation you should be seeing much better sync speeds - see mine below - I would suspect a fault card in the cabinet ... unless BTOR engineers have affirmed that the port is putting out 80/20 ... in which case there is a fault on the d-side circuit.

Data rate:5.276 Mbps / 65.335 Mbps

Maximum data rate:5.852 Mbps / 65.716 Mbps

Noise margin:9.0 / 3.1

Line attenuation:9.0 / 19.6

Signal attenuation:7.2 / 24.9

Yours...

Data rate:16.215 Mbps / 44 Mbps

Maximum data rate:16.215 Mbps / 46.050 Mbps

Noise margin:6.0 / 6.5

Line attenuation:9.5 / 15.1

Signal attenuation:9.5 / 18.9

Marked lower attenuation ... but also markedly lower sync speed.  Something is squiffy!

Is the router plugged directly into the master socket?

Are there any telephone extensions wired from the socket?

[#5]

for the last 24 hours, it has went down every 2 mins.

yet for some reason, their line checkers show no fault.

Managed to get a call back today and im getting an engineer out tomorrow to come take a look at the master socket and possibly replace it

fingers crossed

[#6]

Hopefully this is a broadband engineer, not a POTS engineer.

Which version of the NTE5 socket have you got?  The somewhat newer ones (no screws) have a reputation of having troublesome connections to the back plain.  Some users simply remove the face plate and plug an "old fashioned" dongle filter into the test socket ... and experience no further issues.

If it is a broadband engineer, ask them to check the speed coming out of the port in the cabinet and then compare it with what is deliver to your master socket.  If it is vastly different, ask for all of the joints to be checked.  We have seen cases similar to yours where there have been old junction boxes hidden under facia boards ... with corroded joints!

[#7]

DSL uptime:0 Days 0 Hrs 2 Mins

Data rate:14.287 Mbps / 50.071 Mbps

Maximum data rate:14.287 Mbps / 51.679 Mbps

Noise margin:6.0 / 5.3

Line attenuation:7.4 / 15.2

Signal attenuation:7.4 / 18.9

The last time an engineer came out i was getting about 15mbps d/l sync speed and 7mbps sync speed.

At that time, the fault was due to the cabling at the cabinet being set up for ADSL and not FTTC - so the engineer fixed it and confirmed he was getting 80/20 at the cabinet - however I was only getting 47 - obviously the usual line needs to settle response was given and i accepted that however no further increases - the max I've gotten is above at 51 but every time it disconnects it drops maybe to 37 etc but goes back up.

I 100% believe the fault is within the master socket, before buying this house there was extensions in pretty much every single room (it was an elderly couple who owned the house and required these for medical reasons) at the time the OR engineer disconnected all the extensions and then left. Without pinning the blame, either the OR engineer who disconnected them, or whoever put them in (probably some random handy man who bought the kit from home bargains) has caused an issue with the wiring.

I am currently in the test socket (I always resort to the test socket after changing filters/dsl cables and engaging in further diagnostics to rule out the faceplate) 

As you can see from the BT checker - I should be capable of the full 80/20 and FINALLY the plus net tech support on the phone agreed that I should be getting well above even 50mbps.

The phone call today was productive as it finally felt like the guy on the phone understood that my line speeds are significantly lower than they should be, as I've said before I can walk outside and its literally a hop skip and a jump to the cabinet and the main exchange itself is under 1mile from the cabinet I am served from. We have booked an engineer after he live viewed my set up - he is also in belief that the socket is old/faulty  so we have got an appointment tomorrow where an engineer will come out and check the set up also and then look at the connection outside the house and hopefully also replace the socket itself!

i will keep you all posted, i hope its an end to this saga so i can get back to working from home and not having to resort to traveling to the office

[#8]

the socket i think is the one you're on about, its a single socket - not prefiltered and the faceplate has no screws, it just comes directly out if you squeeze in the sides.

I have a feeling its a POTS engineer as the timeslots were for every 2 hours - i used to work for a business broadband tech support and remember those engineers were normally in 2 hour slots.

If they are capable of changing the socket then i feel they should be enough, although if i remember correctly only openreach can do that?

[#9]

Two hour slots are Qube engineers. As I understand matters, they can work on anything consumer side of the test socket.

[#10]

Yeah, was a QUBE engineer.

The socket was changed but still no change - at least this fully confirms everything our end is fine. Plus net are also in agreement that the speeds are not satisfactory as the bt line checker suggests an absolute minimum of 55 for the line and an expected of 62-80 - when i can get through to them they are arranging an OR engineer to come out and look at the line again!

hopefully sometime before or after new year i might see the speeds we should be getting!

[#11]

@elbanko44 How's the connection been since yesterday? I can see an agent reset the line yesterday to see if it helped.

[#12]

Same as usual - i have an engineer out just now who is trying to resolve it - will update when he has left.

[#13]

Thank you, I will check back in an hour or 2 for you.

[#14]

So its been about 3 hours since the engineer left.

the internet went down for an hour, as he said it would, then he was going to run some tests then be back at the property...

he has not returned to the property and i suspect he will not be returning to the property. The speed has decreased to 44mbps and i am no further forward with resolving the issue.

[#15]

Ah that's a pain, I just checked the engineer's notes and they believed it was an issue with the exchange side. They said they can't see any issues at the property. Is that the case and what they told you?