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Slower Broadband speed then usual... please help
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Slower Broadband speed then usual... please help
22-03-2011 8:52 PM
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Hi,
My broadband speed have been quite stabled on approx 1.6mb, however I did a speed today, and it showed my broadband speed as 1mb.
The reason why my broadband speed have lowered could be because everyday my broadband connection will disconnects quite a few times and that might have lowered the sync rate on my router. When I had 1.6mb, the sync rate was 2,800something however, maybe because of the disconnections, that might have lowered the sync rate which have gave me a slower speed.
Below is my router stats if you need it
DSL Connection
Link Information
Uptime: 0 days, 11:56:55
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,696 <-- <-- <-- The 1,696 part used to be approx. 2,800
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.0
SN Margin (Up/Down) [dB]: 11.0 / 16.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 59 / 1,800
CRC Errors (Up/Down): 59 / 29
HEC Errors (Up/Down): 47 / 26
It will be great if Plusnet can help, either give me some information on stopping my line from disconnecting or give me an higher sync rate.
Thanks
My broadband speed have been quite stabled on approx 1.6mb, however I did a speed today, and it showed my broadband speed as 1mb.
The reason why my broadband speed have lowered could be because everyday my broadband connection will disconnects quite a few times and that might have lowered the sync rate on my router. When I had 1.6mb, the sync rate was 2,800something however, maybe because of the disconnections, that might have lowered the sync rate which have gave me a slower speed.
Below is my router stats if you need it
DSL Connection
Link Information
Uptime: 0 days, 11:56:55
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 1,696 <-- <-- <-- The 1,696 part used to be approx. 2,800
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 16.0
Line Attenuation (Up/Down) [dB]: 31.5 / 63.0
SN Margin (Up/Down) [dB]: 11.0 / 16.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 59 / 1,800
CRC Errors (Up/Down): 59 / 29
HEC Errors (Up/Down): 47 / 26
It will be great if Plusnet can help, either give me some information on stopping my line from disconnecting or give me an higher sync rate.
Thanks
Message 1 of 5
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Re: Slower Broadband speed then usual... please help
22-03-2011 9:03 PM
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Your default noise margin is now 15dB which is knocking your speed.
If you try the test socket do you still get the disconnections
If you try the test socket do you still get the disconnections
Message 2 of 5
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Re: Slower Broadband speed then usual... please help
22-03-2011 9:11 PM
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Hi Oldjim,
Thanks for the reply, how long should I use my router in the test socket?
Thanks
Thanks for the reply, how long should I use my router in the test socket?
Thanks
Message 3 of 5
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Re: Slower Broadband speed then usual... please help
22-03-2011 10:32 PM
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A couple of days at least and see if the disconnections stop
Message 4 of 5
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Re: Slower Broadband speed then usual... please help
23-03-2011 3:07 PM
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Hi there,
As Jim says, check if the disconnections stop when your router is plugged into the test socket - if so, there's a fault with your internal wiring or with something plugged into the line (possibly without a filter). If not you've proved a line fault and should raise it to us for investigation at http://faults.plus.net
As Jim says, check if the disconnections stop when your router is plugged into the test socket - if so, there's a fault with your internal wiring or with something plugged into the line (possibly without a filter). If not you've proved a line fault and should raise it to us for investigation at http://faults.plus.net
Message 5 of 5
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- Re: Slower Broadband speed then usual... please he...