cancel
Showing results for 
Search instead for 
Did you mean: 

Slow

scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Slow

So ,the first 8 months with plusnet and my broadband speed averaged 5.5 meg with a stable connection and I'm happy  Smiley  last several weeks it has progressively slowed down and I'm am averaging 2.9 meg  Sad and I'm far from happy. Now I'm no computer wizz although I did manage to access the following information from my router(don't know if this means anything to anyone?and do a BT wholesale test.  I did read that at times BT wholesale tend to slow your connection down to stabilize the line. My contract ends in Nov and I will be looking at alternatives if this issue persists, anyone?

DSL Connection
Link Information

Uptime: 1 day, 2:56:50
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.392
Data Transferred (Sent/Received) [MB/MB]: 53,53 / 463,64
Output Power (Up/Down) [dBm]: 12,3 / 19,9
Line Attenuation (Up/Down) [dB]: 27,5 / 46,0
SN Margin (Up/Down) [dB]: 22,0 / 6,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 25 / -
FEC Errors (Up/Down): 38 / 140.619
CRC Errors (Up/Down): 41 / 42
HEC Errors (Up/Down): -1 / 42 / 625

]BT Wholesale test

1. Best Effort Test: -provides background information.
Download  Speed
2.92 Mbps

0 Mbps 4 Mbps
Max Achievable Speed
Download speed achieved during the test was - 2.92 Mbps
For your connection, the acceptable range of speeds is 1.2 Mbps-4 Mbps.
IP Profile for your line is - 2.99 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.27 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.27Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
13 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Slow

Hi there,
Just checking a few details on your account and performing some diagnostics but there's no obvious causes for that issue.
I can see you've raised a fault which is definitely the right thing to do. I'd go back to http://faults.plus.net though as it looks like you need to finish going through the last few steps on the fault checker in order to formally report that with us. Let me know if you have any issues in doing so.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Slow

There is nothing obviously wrong with those stats except that your speed is too low for the attenuation and noise margin and that you are probably on a 20CN exchange
First thing to try is to connect the router to the test socket - see this post for details http://community.plus.net/forum/index.php/topic,96155.0.html - and report the stats
As a further check if you put your phone number or post code in here what does it say about WBC on 21CN http://usertools.plus.net/exchanges/
Community Veteran
Posts: 4,862
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: Slow

Quote from: Oldjim
... you are probably on a 20CN exchange

I thought the upstream IP Profile reported by the speed test was indicative of a 21CN exchange.
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Slow

You could be correct - I forgot about that - which means he may have been provisioned on ADSL1 on 21CN
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Slow

Adam,
Continuing to go through the last few steps of reporting sequence,have connected to the test socket and initial download speed is 2.75 meg(so getting slower)  Cry I'm told to try 3 speed tests at different times of the day.......which I'll do!
Exchange information Results: Tamworth

Code: EMTMWOR
County: Staffordshire
Enabled: 30 Sep 2000
Market: 3
Mkt2014: B
Colour: Green 20CN VP capacity at this exchange is currently showing as Green.
Click here for further details
Colour: Green BT have advised that this exchange is enabled for WBC on 21CN
Colour: Unknown You can view recent Service Outages for this exchange here
Colour: Unknown BT have published Max DSL upgrade information for this exchange
Click here for further details
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Slow

Router stats whilst connected to incoming test socket.
DSL Connection
Link Information

Uptime: 0 days, 0:25:56
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 6.208
Data Transferred (Sent/Received) [MB/MB]: 1,99 / 12,27
Output Power (Up/Down) [dBm]: 12,3 / 20,0
Line Attenuation (Up/Down) [dB]: 27,5 / 45,5
SN Margin (Up/Down) [dB]: 23,0 / 4,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 207 / -
FEC Errors (Up/Down): 0 / 570.276
CRC Errors (Up/Down): 0 / 838
HEC Errors (Up/Down): - / 838 / 1.455
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Slow

Latest speed test whilst connected to the test socket;
. Best Effort Test: -provides background information.
Download  Speed
2.76 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.76 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.48 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.35 Mbps

0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Highlighted
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Slow



 
My speed    History

All results
Date Download Speed Upload Speed
Today 14:54 2772 kbps (347kB/s) 271 kbps (33.9kB/s) Share
Today 14:48 2747 kbps (343kB/s) 327 kbps (40.9kB/s) Share
Today 14:16 2796 kbps (350kB/s) 368 kbps (46kB/s) Share
Today 14:04 2737 kbps (342kB/s) 339 kbps (42.4kB/s) Share
Today 13:52 2880 kbps (360kB/s) 270 kbps (33.8kB/s) Share
Today 12:42 2926 kbps (366kB/s) 350 kbps (43.8kB/s) Share
Today 12:13 2923 kbps (365kB/s) 355 kbps (44.4kB/s) Share
Today 12:10 1978 kbps (247kB/s) 328 kbps (41kB/s) Share
Yesterday 18:59 3394 kbps (424kB/s) 301 kbps (37.6kB/s) Share
Yesterday 09:36 3204 kbps (401kB/s) 358 kbps (44.8kB/s) Share
Sunday 10:13 3730 kbps (466kB/s) 314 kbps (39.3kB/s) Share
Thursday 18:33 3406 kbps (426kB/s) 294 kbps (36.8kB/s) Share
Sep 3, 15:38 3723 kbps (465kB/s) 356 kbps (44.5kB/s) Share
Sep 2, 20:19 3764 kbps (471kB/s) 297 kbps (37.1kB/s) Share
Sep 1, 13:59 3860 kbps (483kB/s) 122 kbps (15.3kB/s) Share
Aug 31, 16:18 3862 kbps (483kB/s) 129 kbps (16.1kB/s) Share
Aug 31, 14:17 3953 kbps (494kB/s) 96 kbps (12kB/s) Share
Aug 31, 14:04 3862 kbps (483kB/s) 107 kbps (13.4kB/s) Share
Aug 29, 14:44 3949 kbps (494kB/s) 125 kbps (15.6kB/s) Share
Aug 26, 17:39 4261 kbps (533kB/s) 128 kbps (16kB/s) Share
Aug 26, 17:39 4399 kbps (550kB/s) 129 kbps (16.1kB/s) Share
Aug 18, 11:22 4071 kbps (509kB/s) 301 kbps (37.6kB/s) Share
Aug 10, 18:14 4828 kbps (604kB/s) 326 kbps (40.8kB/s) Share
Aug 8, 22:39 4935 kbps (617kB/s) 308 kbps (38.5kB/s) Share
Aug 8, 18:45 4631 kbps (579kB/s) 331 kbps (41.4kB/s) Share
Aug 8, 12:29 4880 kbps (610kB/s) 345 kbps (43.1kB/s) Share
Aug 3, 21:25 4611 kbps (576kB/s) 256 kbps (32kB/s) Share
Aug 1, 22:33 3217 kbps (402kB/s) 158 kbps (19.8kB/s) Share
Jul 31, 12:02 4720 kbps (590kB/s) 301 kbps (37.6kB/s) Share
Jul 30, 21:46 4092 kbps (512kB/s) 357 kbps (44.6kB/s) Share
Download this data as XML, CSV or JSON.
Fibre Plusnet advert
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Slow

Your internal wiring or filter or something connected to it is killing your speed - speed tests are not relevant
This is the difference
Bandwidth (Up/Down) [kbps/kbps]:  448 / 3.392
Bandwidth (Up/Down) [kbps/kbps]:  448 / 6.208
You need to find out what in your property is killing the speed.
A fault report to Plusnet can't sort that
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Slow

OK thanks for that,I'll have to scrutinise the wiring  Embarrassed although it beats me how my wiring is at fault as It's not vulnerable to damage or accidental interference, put simply nothing has changed my end as far as I can see. Once again thanks  Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Slow

Quote
put simply nothing has changed my end as far as I can see.

If I had a penny for each time.... Wink
I know what you're saying though, depending on what your set up is like I'd starting with just the router alone connected to the line then reconnect any phones or other devices one by one, failing that the issue might be with an extension that runs from the master socket (assuming there is one).
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
scubasteve
Dabbler
Posts: 16
Registered: 20-11-2012

Re: Slow

OK,
So I check my internal wiring ( I know I'm wasting my time because nothing has changed) and as I suspect all is okay. Then this morning I briefly loose my Internet connection followed  by 2 texts from Plusnet  to tell me my speed issue is sorted  Cheesy So I do a speed test and yipee my download speed is back up to 5 meg ish...........    Smiley  Thank you the Plusnet support staff,much appreciated.
Plusnet Help Team
Plusnet Help Team
Posts: 13,401
Thanks: 243
Fixes: 68
Registered: 27-04-2007

Re: Slow

That's really good to hear, thanks for letting us know.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team