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Slow upload speed

FIXED
amuke
Newbie
Posts: 4
Registered: 16-04-2013

Slow upload speed

Hi I've got a TG582n router, and I've noticed video uploads to youtube / uploads to dropbox being painfully slow.
I've provided information alluded stated on this post: http://community.plus.net/forum/index.php/topic,96155.0.html below:
Link Information
Uptime: 0 days, 0:42:04
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 443 / 15.355
Data Transferred (Sent/Received) [MB/MB]: 83,24 / 463,68
Output Power (Up/Down) [dBm]: 11,9 / 0,0
Line Attenuation (Up/Down) [dB]: 13,0 / 26,0
SN Margin (Up/Down) [dB]: 30,9 / 6,2
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 42 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 46
HEC Errors (Up/Down): 0 / 644
BTW Performance
1. Best Effort Test:  -provides background information.
Download  Speed
12.55 Mbps
0 Mbps 21 Mbps
Max Achievable Speed
Download speedachieved during the test was - 12.55 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 13.55 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
0.18 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.18Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Any assistance greatly appreciated!
Luke
3 REPLIES
Moderator
Moderator
Posts: 26,307
Thanks: 1,408
Fixes: 75
Registered: 14-04-2007

Re: Slow upload speed

Looks like you may need to raise a ticket requesting your upload to be uncapped.

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
amuke
Newbie
Posts: 4
Registered: 16-04-2013

Re: Slow upload speed

Thanks Strat, I've done that and will post the outcome!
EDIT: I've been informed that in 5-7 working days I will be uncapped - if you don't hear any more from me here in the next week, it worked!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Slow upload speed

Fix
Hi there,
This should complete tomorrow for you.
Hopefully we won't hear from you  Grin
Chris