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Slow upload speed

jlloyd93
Newbie
Posts: 5
Registered: 05-01-2015

Slow upload speed

Hi, my upload speed is very slow at 0.29 Mbps. I heard on this forum that you could get it uncapped, how would I go about doing this? Any help would be appreciated.
11 REPLIES
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Slow upload speed

It depends upon whether you are on a 20CN or a 21CN exchange - on 20CN it is chargeable, on 21CN it is free.
If you post your router stats we should be able to tell what your situation is. If you are using a Plusnet supplied router this will give the required information: http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=2&l1=0
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jlloyd93
Newbie
Posts: 5
Registered: 05-01-2015

Re: Slow upload speed


Physical Connectivity OK
DSL Connection
Link Information
Uptime: 0 days, 18:07:04
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 8,128
Data Transferred (Sent/Received) [MB/GB]: 238.96 / 1.86
Output Power (Up/Down) [dBm]: 11.5 / 13.8
Line Attenuation (Up/Down) [dB]: 6.5 / 9.5
SN Margin (Up/Down) [dB]: 31.0 / 13.7
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 3 / -
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 5
HEC Errors (Up/Down): - / 6
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Slow upload speed

That looks very much to me as if you are on 20CN - faster upload costs £7.83 a month on 20CN. What does http://www.dslchecker.bt.com/adsl/adslchecker.welcome say for your available options? You are looking for WBC ADSL 2+ being listed.
What is a little odd is that 0.29 Mbps is a bit slow for your current upstream sync. Is that using a wired or a wireless connection to the router?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jlloyd93
Newbie
Posts: 5
Registered: 05-01-2015

Re: Slow upload speed

For some reason, it won't show the upstream line rate. Using a wireless connection.
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Slow upload speed

Does it list WBC ADSL 2+ or does it just list ADSL Max?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jlloyd93
Newbie
Posts: 5
Registered: 05-01-2015

Re: Slow upload speed

It just lists ADSL max...
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Slow upload speed

In that case your only option is Max Premium which costs an extra £7.83 a month. More details at http://trials.plus.net/
Other than that you will have to wait for the exchange to be upgraded to 21CN or Fibre to the cabinet to become available. http://www.superfast-openreach.co.uk/where-and-when/ might have some information about that.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
jlloyd93
Newbie
Posts: 5
Registered: 05-01-2015

Re: Slow upload speed

Gone for the Max Premium option. Never even knew there was such a thing. Thanks for your help!
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Slow upload speed

I think you should be able to get a little bit more out of your current connection. Try running the Thinkbroadband speed test using both a wired and a wireless connection to compare - I suspect the wireless may be affecting it.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Slow upload speed

Thanks for doing this via the portal. I'm arranging it now for you, and a full response will be provided to ticket 97204273 in a few minutes.
 Tony
 Plusnet Support
Community Veteran
Posts: 26,529
Thanks: 766
Fixes: 9
Registered: 10-04-2007

Re: Slow upload speed

I was hoping one of you would pick this up as I know that pool isn't checked that often!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)