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Slow upload speed

Exbtpat
Newbie
Posts: 4
Registered: 19-12-2013

Slow upload speed

I have been with plusnet for about a month. Download speeds are between approx. 7 and 10 MBps, ping mainly 31, but my upload speeds are only 0.3/0.4 whereas with BT, the upload was around 0.9.
I have been on BT chat twice in last 2 days, and during chatting about my final bill, the chat kept disconnecting and reconnecting lots and lots of times.
Question -
Can the upload speed be increased to at least what I had with BT
Is the chat 'issue' related
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: Slow upload speed

Hi there,
I've just raised order to uncap the upstream for you. That should complete on Monday and should uplift to the speed to just under 1mb so it should be similar to what you were used to with BT.
That could be related to the chat issue but do let us know if you still have problems with anything like that after the uncap.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Exbtpat
Newbie
Posts: 4
Registered: 19-12-2013

Re: Slow upload speed

Just done a speedtest, and upload has improved to around 0.9Mbps, so thanks for organising for that.
Haven't had the need to 'chat to Bt' so can't say if this is ok yet.
Mike
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Slow upload speed

Just an fyi, your connection looks nice and stable so it wasn't that causing the disconnections:
Kelly Dorset
Broadband Service Manager