Slow upload speed
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- Re: Slow upload speed
Slow upload speed
18-09-2016 5:06 PM - edited 18-09-2016 5:07 PM
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I recently had to raise a question with Plusnet Support after a neighbour had a new line installed by Kelly's and my download Sync speed was banded down to almost half of the speed I was getting. I waited a couple of weeks for the DSLAM to correct itself and then contacted support.
They have restored my download speed to where it was (around 8000 kb/s) but my upload speed has been cut from 1000kb/s to 448 kb/s.
Is it likely to eventually return to it's previous value or will another PN intervention be required ?
Re: Slow upload speed
18-09-2016 5:09 PM
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another intervention will be required as it needs uncapping
Re: Slow upload speed
19-09-2016 4:06 PM
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Thanks for that Oldjim.
To be honest I'm getting cheesed off with PN. I know it's not their fault but some very nasty medical conditions are leaving me in a state where hanging on a phone for an hour waiting for assistance is beyond me at the moment.
The chat line never seems to be working and you would have thought that whoever reset the download cap would have released the upload cap at the same time.
I'm also unhappy about the PN policy of having to have your full name in your email address and not being able to change it, because my names are only shared by a very small number of people in the UK and in these troubled times that leaves me uncomfortable.
Time for a change, I think.
Re: Slow upload speed
02-10-2016 2:34 PM
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Can anyone tell me how to raise a question on the PN website ? I've searched high and low but I can't find the way to do it.
The telephone service is dreadful and times of one hour are being quoted.
I raised a question (somehow) a few weeks ago and got my download cap released by PN/BT but my upload is still limited to 444 kb/s.
It's only the thought of what sort of mess PN would make of a transfer that's stopping me moving to another ISP.
Re: Slow upload speed
02-10-2016 8:37 PM
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Yeah you have to go to the BB fault analyser or whatever its called then answer the inane questions in the right order to be allowed through the gates to raise a fault ticket!
While your there lookout for a popup offering chat and say yes, dont wait for it many have said it takes ages but if you get someone to chat to whilst raising your fault ticket they may be able to help you, otherwise its the fault ticket or bust!
Good luck
Re: Slow upload speed
03-10-2016 1:19 PM
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Re: Slow upload speed
04-10-2016 11:47 AM
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Thanks very much for that. With any luck it should stop that way for weeks at a time due to my excellent Billion 7800DXL which hangs on to sync on a 3.5 km EO line like a limpet.
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