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Slow upload speed - Capped?

Blooozman
Newbie
Posts: 6
Registered: ‎29-03-2014

Slow upload speed - Capped?

Hi,
I have been experiencing very slow upload speeds since switching from another supplier.  A speed test performed just now indicates 15.89mbps download and 0.35mbps upload.
The diagnostic test on BT Wholesale states...
"Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps"
How do I get this improved?
Regards,
Kirk
10 REPLIES
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Slow upload speed - Capped?

Your upstream is capped, despite Plusnet saying they were no longer doing this by default on ADSL2+ installations.
A member of the DCT should pick this up later in the morning and get it uncapped for you.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow upload speed - Capped?

This isn't a new installation which is why the upstream speeds aren't uncapped.
We will be uncapping circuits in a number of different batches. I've placed an order for the upload speeds to be uncapped, this should complete tomorrow morning.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,624
Thanks: 24
Registered: ‎29-06-2010

Re: Slow upload speed - Capped?

OK Chris, it's just that the OP said "I have been experiencing very slow upload speeds since switching from another supplier." which I assumed was a recent event.
I sit corrected.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow upload speed - Capped?

No that's fine Jaggies Smiley
You never know unless you're able to see the accounts back end - thanks for posting over the weekend, appreciated Smiley
Chris Pettitt
Cloud Environments Engineer
Blooozman
Newbie
Posts: 6
Registered: ‎29-03-2014

Re: Slow upload speed - Capped?

Thanks Jaggies and Chris,
Apologies for the confusion Jaggies, I have had this line for a number of months now but was unaware that the line had been capped until I saw a post somewhere else on this subject.
Chris,
The upload speed is not any better.  Can you progress please?
Thanks
Kirk
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Slow upload speed - Capped?

Hi Kirk,
Please see the attached image. This shows the upload speeds which are connected to your router at just under 1Mb.
Are you running speed tests with your Ethernet Cable connected?
Chris Pettitt
Cloud Environments Engineer
Blooozman
Newbie
Posts: 6
Registered: ‎29-03-2014

Re: Slow upload speed - Capped?

Hi,
I am cabled in.  This is a desktop attached directly to the router.
Thanks,
Kirk
Blooozman
Newbie
Posts: 6
Registered: ‎29-03-2014

Re: Slow upload speed - Capped?

Hi,
I am currently getting 0.85mbps.  What is the best I can hope for on this profile?
Cheers,
Kirk
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow upload speed - Capped?

Anything around the speeds you're seeing is about right, it may increase slightly but not by much.
Blooozman
Newbie
Posts: 6
Registered: ‎29-03-2014

Re: Slow upload speed - Capped?

Thanks very much for your help.  Everything is fine now and speeds are acceptable.
Regards,
KIrk