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Slow upload line profile

Teece
Grafter
Posts: 38
Fixes: 2
Registered: ‎08-04-2008

Slow upload line profile

Since opening a ticket over a week ago, to deal with frequent disconnects, I've been lumbered with an inappropriately slow upload line profile.  The original issue now appears to have been fixed, and my download sync has gradually increased to a seemingly very stable 19k Mbps, with ~3.3dB noise margin.  However, the upload is stuck at 440 Mbps, with a 28dB noise margin.  I've tried requesting that this be raised through the original ticket, but I'm seemingly being ignored...
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Slow upload line profile

Hi Teece,
When the work to rectify your fault has taken place, your upload profile has changed to being capped at up-to 448kbps. I have placed a modify order to uncap your upload. This will complete by the end of tomorrow.
If there's anything else please let me know.
Chris
Teece
Grafter
Posts: 38
Fixes: 2
Registered: ‎08-04-2008

Re: Slow upload line profile

Thanks, Chris.