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Slow up sync

rorackowe
Newbie
Posts: 2
Registered: 19-04-2015

Slow up sync

Hi,
I've been connected a week or two now and download speed has been fine (about 30% slower than previous provider) but upload speeds are 1/2 to 1/3 of before. Uploading photos took much longer than usual.
Router stats for MAX sync speeds are much as they have always been (line attenuation is lower!):
"Max data rate 1188/9580"
The stats are:
1.Router Stats:
Upstream:
noise margin 29.7
speed 443
attenuation 18.4
Downstream:
noise margin 6.1
speed 9580
attenuation 40.5

2. BT Wholesale Test
Download speed achieved during the test was - 5.93 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.46 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
3. Current Line Speed.
PostcodeTonguehone exchange:CHELTENHAMEstimated line speed:6Mb (This may vary between 3Mb and 8Mb)  - Checked on 2015-03-09 20:09:31Current line speed:8.4 Mb

Thanks,
Ro.
5 REPLIES
Community Veteran
Posts: 1,611
Thanks: 22
Registered: 29-06-2010

Re: Slow up sync

Quote
speed 443

Your upstream is capped. I'm sure the DCT guys will pick this up during the day and place an order to uncap it for you.
Clearly, despite many promises, Plusnet are still providing new users on a capped upstream. You should get at least twice as much upstream once the capping has been removed.
NoZephy
Rising Star
Posts: 190
Thanks: 12
Registered: 27-01-2015

Re: Slow up sync

Definitely a case of being on the horrible capped product.

No doubt that a staff member will uncap it for you, if you ask
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Slow up sync

It looks like the agent who placed the order for your broadband chose the wrong option on your upload speed.
I've placed a order to uncap it which will complete tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rorackowe
Newbie
Posts: 2
Registered: 19-04-2015

Re: Slow up sync

That did it, thanks. 1Mb+ this morning and a modestly faster down sync.
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Slow up sync

Glad to hear that's done the trick.
Let us know if there's anything else we can do.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team