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Slow up, slow down

stayinwonderlan
Grafter
Posts: 26
Registered: 20-02-2013

Slow up, slow down


Recently went live (I think less than a week).
Just took the plusnet speed test and got this:
Download Speed : 6096 kbps (762kB/s)
Upload Speed: 333 kbps (41.6kB/s)
I work from home as a graphic designer and just had to wait 30 minutes to upload a 16mb file.
16 REPLIES
Community Veteran
Posts: 4,975
Thanks: 372
Fixes: 16
Registered: 10-06-2010

Re: Slow up, slow down

Presumably you are on ADSL - if 21CN is available at your exchange, you can have your upload speed uncapped for free, giving upload speeds of up to about 1 Mbps.
That said, it should have taken less than 10 minutes to upload a 16 MB file at the speed in your speedtest result.
stayinwonderlan
Grafter
Posts: 26
Registered: 20-02-2013

Re: Slow up, slow down

Umm, I'm very new to the ins and outs of broadband terminology. I have DSL - is that the same thing?
If so, do explain further!
Plusnet Help Team
Plusnet Help Team
Posts: 12,827
Thanks: 111
Fixes: 36
Registered: 27-04-2007

Re: Slow up, slow down

Hi there,
21CN is the latest DSL network in use at the moment and can offer download speeds of up to 8 or 24mb and an upstream of up to around 1mb.
By default the upstream for this is 448kbps with us, I've placed an order for you to uncap that to around 1mb tomorrow. With regards to the downstream that is actually very close to the estimate we have for your line so I don't believe there's an issue with that side of things.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
stayinwonderlan
Grafter
Posts: 26
Registered: 20-02-2013

Re: Slow up, slow down

Ok thanks a lot for taking care of that!
Could you clear up on issue regarding the download speeds.  I thought I was told that I could get 6-13 mb/s download speed before I signed up. Did I hear that wrong, and it's actually 6-13 thousand kbps?
Because I would have thought that under a meg per second was a bit... well, 2005? Surely internet speeds have come along since then?
PeeGee
Aspiring Pro
Posts: 1,081
Thanks: 45
Fixes: 3
Registered: 05-04-2009

Re: Slow up, slow down

Quote from: stayinwonderland
I thought I was told that I could get 6-13 mb/s download speed before I signed up. Did I hear that wrong, and it's actually 6-13 thousand kbps?

Strictly, your speed is 1 million times faster than you were quoted - oh, it's the usual "mb/s" (or millibits per second) rather than Mb/s (or megabits/s) that frequent these forums  Roll eyes Roll eyes
Or, to put it another way, 6Mb/s is 6000kb/s  Wink
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
wykehamhouse
Grafter
Posts: 260
Registered: 01-02-2013

Re: Slow up, slow down

Quote from: PeeGee
Or, to put it another way, 6Mb/s is 6000kb/s  Wink

Strictly speaking, it's 6144Kbps.
PeeGee
Aspiring Pro
Posts: 1,081
Thanks: 45
Fixes: 3
Registered: 05-04-2009

Re: Slow up, slow down

Quote from: wykehamhouse
Strictly speaking, it's 6144Kbps.

I refer you to http://en.wikipedia.org/wiki/Data_rate_units and the introduction of Mibs (mebibits  Shocked ) to (supposedly) reduce confusion  Wink
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
wykehamhouse
Grafter
Posts: 260
Registered: 01-02-2013

Re: Slow up, slow down

So then
Quote from: PeeGee
I refer you to http://en.wikipedia.org/wiki/Data_rate_units and the introduction of Mibs (mebibits  Shocked ) to (supposedly) reduce confusion  Wink

Now I am confused. If you use any byte/bit converter, it will tell you that there 6144Kb in 6Mb.
stayinwonderlan
Grafter
Posts: 26
Registered: 20-02-2013

Re: Slow up, slow down

Please stop talking about all this, this is a thread I started to find out how/if I can get faster download speeds so I can do my work.
wykehamhouse
Grafter
Posts: 260
Registered: 01-02-2013

Re: Slow up, slow down

Quote from: stayinwonderland
Please stop talking about all this, this is a thread I started to find out how/if I can get faster download speeds so I can do my work.

Sorry. My apologies.
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Slow up, slow down

Quote from: stayinwonderland
Because I would have thought that under a meg per second was a bit... well, 2005? Surely internet speeds have come along since then?

There seems to be a little confusion over the actual units here.
'under a meg a second' could mean under a megaBYTE or under a megaBIT.  Headline speeds for ADSL are always in megaBITs, which is 1/8 of a megaBYTE.
So, your downstream looks about right - ~6 megaBITs giving you around 3/4 of a megaBYTE of download per second.
Upstream, as Adam has mentioned should soon been uncapped for your line.  You should see an upstream somewhere approaching ~1 megaBIT per second, or around 0.125 megaBYTEs per second in ideal conditions.
The only feasible way to increase your upstream will be if Fibre is available at your property, which is the next generation of Internet speeds available in the UK.  This will give you a theoretical max speed of 80 megaBITs down (or, 10 megaBYTEs) and 20 megaBITs up (or 2.5 megaBYTEs).
Hope that helps
B.
PeeGee
Aspiring Pro
Posts: 1,081
Thanks: 45
Fixes: 3
Registered: 05-04-2009

Re: Slow up, slow down

stayinwonderland: apologies for going "off topic" - as happens in forums etc  Sad  It would be interesting to see your speeds and "router stats"* in a few days, when thing have settled a bit.
* specify your modem/router if you need assistance  Smiley
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
stayinwonderlan
Grafter
Posts: 26
Registered: 20-02-2013

Re: Slow up, slow down

Cheers guys, it's a Technicolor TG582n
PeeGee
Aspiring Pro
Posts: 1,081
Thanks: 45
Fixes: 3
Registered: 05-04-2009

Re: Slow up, slow down

Ok, when you are ready, just log in to the TG582n and this tells you where to find your stats.
Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.