Slow up/down speeds.

[#1]

Hello,
I recently moved to a new house, the line has been active for over two weeks now and we've lived here for over a month, for the first two weeks I had been using my WiFi hotspot for browsing/streaming from the Desktop, the 3g hotspot was acheiving around 25Mb/s so it was very nice, eventually my broadband got installed, I was told by Plusnet and the openreach engineer that a 17Mb/s is the most likely speed I will get here.
Ater a few days the new broadband has increased from 0.5Mb/s to 1.5Mb/s, after 7 days it was 6Mb/s and since has not changed, I understand that tests are performed between my router and the exchange so I was interested to see what the BT wholesale test would say.

Download speed achieved during the test was - 6.74 Mbps
IP Profile for your line is - 20.82 Mbps

I do believe there is no issue with my home network, I do run my desktop over Ethernet directly to the router. between my router and my computer I am achieving 100Mb/s and between my media center and my PC which is on a switch I'm achieving 500Mb/s
The same BT test but run over WiFi returns the same results.
Is anyone able to assist me here?
Thanks!

[#2]

Have you checked your Current Line speed (Login required) - it should match the BT IP Profile.
Whilst you are logged into the Member Centre, check that all your details - address, phone number etc.are showing correctly under the Connection details.

[#3]

Looks like you've moved from a 20CN area to a 21CN area and our side hadn't updated to match the new speeds. I've done that now and you should see a vast improvement.

[#4]

@Chris, well done, but as the line has been active for 2 weeks, can you get someone to look into why the update hadn't taken place.

[#5]

Simply human error. There's a supplier product that needs changing between 20CN, 21CN and Fibre (there are several options for each), it was this that hadn't been changed when the order was put through.

[#6]

So presumably despite the fact that a Delta report comes through from BTw systems, it doesn't reach the customer account?

[#7]

Pretty much, the delta report can only increase the speeds to the maximum defined by the supplier product set elsewhere, So unless that's set correctly, the speed won't increase.

[#8]

Thanks for explaining.

[#9]

Wow thanks Chris! 
My speeds are now running at 20Mb/s download and 1.06 upload.
I have another question regarding my broadband, I am on an unlimited package for my bb - Will the pro addon benefit me in anyway?

[#10]

Honestly, very unlikely. The way the traffic prioritisation works should mean that you don't see any problems when streaming/gaming etc anyway.