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Slow tonight

sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Slow tonight


Much less than my estimated line speed

32 REPLIES
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

Do CST not answer threads these days?  Undecided
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

System Log - ADSL Log
This page shows the detailed system's activities.
ADSL Driver Version FwVer:3.16.18.1_TC3086 HwVer:T14.F7_6.0
RAS ASUS_ANNEXAIJLM_20130204
ADSL Link Status up
ADSL Uptime 38 days 10 hours 37 minutes 39 second
Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 500524058
Lan Rx : 331413785
ADSL Tx : 253513382
ADSL Rx : 406357953
CRC Down : 0
CRC Up : 1295
FEC Down : 0
FEC Up : 4219
HEC Down : 4145
HEC Up : 0
SNR Up : 11.1
SNR Down : 9.0
Line Attenuation Up : 7.0
Line Attenuation Down : 12.0
Data Rate Up : 1008
Data Rate Down : 15014
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

Well, after a reporting a fault regarding a drop in speed it appears BT found a fault on my line.
It's a pity it hasn't improved my speed  Undecided

Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 571496721
Lan Rx : 385730449
ADSL Tx : 20171
ADSL Rx : 33915
CRC Down : 0
CRC Up : 0
FEC Down : 0
FEC Up : 0
HEC Down : 0
HEC Up : 0
SNR Up : 11.6
SNR Down : 9.7
Line Attenuation Up : 6.9
Line Attenuation Down : 11.0
Data Rate Up : 992
Data Rate Down : 15403
Is there any chance the SNR can be reset.
I was considering switching to Fibre in the New Year, but if this is the best Plusnet can do for me on ADSL................
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

Be interesting to see if the speed has improved when I get in from work.  Would be nice if someone could at least reply to this from the CRT  Undecided
Plusnet Help Team
Plusnet Help Team
Posts: 6,113
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: Slow tonight

I've put a reset through for you.
Sorry for the delayed response.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

Thank you  Smiley
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight


Latency is much better, but it's made little difference to the speed
Superuser
Superuser
Posts: 13,037
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Slow tonight

Slow tonight?  Going back to the beginning of this year - http://community.plus.net/forum/index.php/topic,135420.msg1186527.html#msg1186527 - did you ever get an explanation of why it is slow ALL OF THE TIME?
Why is a line with 12dB attenuation only delivering 15Mbps synch speed?  The SNRM reset from 9dB to 6dB will help a little, but not that much.  Also why has the SNRM shifted to 9dB?
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

The last engineer said I would get no more than I was getting at the time, which was about 13.5Mbps. I got the feeling he was saying I should be grateful for what I was getting  Undecided
Having raised a fault last week, I had a reply yesterday telling me that BT had repaired a fault they found, but they didn't say what sort or where.
It is so frustrating when I was always over 16Mbps on speed tests when I was with BE, my previous ISP ( Who were swallowed up by Sky  Sad ).  Plusnet just don't seem interested, which makes me loath to swap to Fibre with them.
Superuser
Superuser
Posts: 13,037
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Slow tonight

To be fair, this is not PlusNet would don't care.  The BTOR engineer's attitude is simply not acceptable performance for a 12dB line - it should do better and only BTOR can fix that.  It should do more than 15Mbps.  IIRC you've stated that you are 400m from the exchange (EO line).  Aside from poor joints or super thin wires, there is no good reason for this circuit doing somewhat better.  Though for FTTC you will need to go via a cabinet just outside the exchange door, if the use the same d-side circuit, I suspect you will still have problems.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

There is now a cabinet dedicated to the EO line we are one. It took them over 6 weeks to install 4 new cabinets on the main road about 250 yards away. It is then less than 150 yards from those cabinets to the exchange.  I really want better on ADSL before I even consider Fibre  Undecided
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight


Speed test looks like it's banging on the limiter  Undecided
BT say they have cleared a fault, so why am I not getting more speed than this.  Unless of course I am being limited in the speed I am allowed  Wink
Community Veteran
Posts: 5,210
Thanks: 493
Fixes: 22
Registered: ‎10-06-2010

Re: Slow tonight

You need to check:
1. ADSL line rate
2. BT IP Profile
3. Plusnet Current Line Speed
4. That the PPP session has been re-connected after the Plusnet Current Line Speed updated.
Do NOT reboot your modem/router otherwise that takes you back to step 1 in the above list of things that need to happen for your speed to change. I'm guessing you are waiting for item 3 or 4 to update / happen.
sully666
Grafter
Posts: 424
Registered: ‎10-03-2013

Re: Slow tonight

Modulation : ADSL2+
Annex Mode : Annex A/L
Line State : up
Lan Tx : 596449093
Lan Rx : 404438199
ADSL Tx : 14940638
ADSL Rx : 221611304
CRC Down : 0
CRC Up : 1069
FEC Down : 0
FEC Up : 1371
HEC Down : 781
HEC Up : 0
SNR Up : 11.2
SNR Down : 6.0
Line Attenuation Up : 6.9
Line Attenuation Down : 12.0
Data Rate Up : 992
Data Rate Down : 16752

BT Wholesale Broadband Performance Test
Download Speed (Mbps):10.08
Upolad Speed(Mbps):0.83
Ping Latency(ms):40.25
Telephone number:
01909*******
Phone exchange:
WORKSOP
Estimated line speed:
17Mb (This may vary between 16Mb and 19.5Mb) - Checked on 2015-11-27 19:39:34
Current line speed:
14.7 Mb