cancel
Showing results for 
Search instead for 
Did you mean: 

Slow speeds

grahamholmes
Grafter
Posts: 78
Registered: 06-12-2012

Slow speeds

Hi, I seem to only be able to sync at 4500 (tried 3 times at different times of day)and used to be able to get close to 6000 which is killing my download speeds.  SNR is 6.0 for upload and download.  It there a fault somewhere?
Uptime: 0 days, 7:12:48
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 915 / 4.531
Data Transferred (Sent/Received) [MB/MB]: 4,08 / 13,21
Output Power (Up/Down) [dBm]: 12,7 / 0,0
Line Attenuation (Up/Down) [dB]: 28,8 / 52,0
SN Margin (Up/Down) [dB]: 6,2 / 6,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 310 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 49 / 374
HEC Errors (Up/Down): 27 / 481
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Slow speeds

Hi grahamholmes,
Your current sync rate is below the Fault Threshold Rate which means that our suppliers would accept this as a fault. Before we go ahead and go through that process, would you be able to connect an alternative microfilter to see if this improves things?
If it doesn't could you connect to your Test Socket as the last thing thing before we progress this as a fault. It'd be handy to get a set of stats again to see if there are any improvements from both tests?
Chris Pettitt
Cloud Environments Engineer
grahamholmes
Grafter
Posts: 78
Registered: 06-12-2012

Re: Slow speeds

Hi,  I have tried connecting a new microfilter to the test socket and the results are the same, thanks Graham
Uptime: 0 days, 0:03:44
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 927 / 4.539
Data Transferred (Sent/Received) [kB/kB]: 232,39 / 91,45
Output Power (Up/Down) [dBm]: 12,6 / 0,0
Line Attenuation (Up/Down) [dB]: 28,8 / 52,0
SN Margin (Up/Down) [dB]: 4,8 / 5,9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 13 / 1
HEC Errors (Up/Down): 4 / 4
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Slow speeds

Thanks for doing that.
You can raise a fault online at http://faults.plus.net
Chris Pettitt
Cloud Environments Engineer