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Slow speeds

unparagoned
Newbie
Posts: 4
Registered: 07-03-2013

Slow speeds

I've been getting slow speeds the last couple of days. I usually get about 16 MBit download speed but now it's half that. I've reset the router, use ethernet, and different devices to check the speed.
BT speed check
Download speedachieved during the test was - 6.91 Mbps
IP Profile for your line is - 15.1 Mbps
Router connection page
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 444 / 17.120
Data Transferred (Sent/Received) [MB/GB]: 113,56 / 1,99
Output Power (Up/Down) [dBm]: 12,8 / 0,0
Line Attenuation (Up/Down) [dB]: 12,3 / 24,5
SN Margin (Up/Down) [dB]: 27,6 / 3,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 92 / 0
FEC Errors (Up/Down): 0 / 652.057
CRC Errors (Up/Down): 0 / 644
HEC Errors (Up/Down): 0 / 29.320
Current line speed link.
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
7.1 Mb
It looks like the linespeed is limited for some reason. It's connecting fine but plusnet is limiting it at 7.1Mb? Help please.
3 REPLIES
Superuser
Superuser
Posts: 9,768
Thanks: 1,151
Fixes: 63
Registered: 06-04-2007

Re: Slow speeds

How long is it since you restarted the router? It looks like the Plusnet Current line speed value has yet to track the BT IP profile (15.1Mbps). This might fix itself in the next few hours. However you could give Customer Services a call on 0800 432 0200 and ask them to update the setting manually. Alternatively leave it until tomorrow when a Digital Care Team staff member will hopefully spot this topic and set it for you.
David
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Slow speeds

It looks as though there was a slight dip in sync rate on your line as per the below screengrab.
Our internal profile would have noticed the drop and aligned as it should do. I can see that the speeds have picked up now and your speeds have too.
Please let us know if this happens on a frequent basis.
Chris Pettitt
Cloud Environments Engineer
unparagoned
Newbie
Posts: 4
Registered: 07-03-2013

Re: Slow speeds

It's back to normal, thanks. It's the first time this has happened.