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Slow speeds

Den
Grafter
Posts: 96
Registered: 28-03-2013

Slow speeds

The last week my broadband speeds have dropped from 4.33mb download 0.40mb upload to best 2.89mb download 0.05 on average any reasons why this?  This happens every now and then normally a line reset sorts it out.
Any advice would be appreciated.
Den.
102 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Slow speeds

Hi Den,
The speed profile on our systems wasn't in-line with BT's, that means traffic management wouldn't have been working as expected and could have accounted for the drop in download speeds.
I've updated that for you so please let me know you're still experiencing the same issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Hello Adam thank you for the help.
Just done another speedtest still getting reduced speeds upload is now only 0.03
Do I need to turn on/off  router ?
Thanks
Den.
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Hello Adam,
Download still 2.89 upload now 0.01
Thanks
Den.
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Upload speed maximum of 0.01 even registered 0.00 a couple times whenever try to stream keep freezing, impossible to play ps4 online, iPad seems to browse ok
Do I need to raise a ticket seems common practice to raise a tickets every couple/few months to sort out my ongoing speed issues?
Thanks
Den.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Slow speeds

Could you post the information requested here: http://community.plus.net/forum/index.php/topic,96155.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Hello Jelv
Have tried several times inputting my username and password which is located at the bottom of my router but getting the same message as below so cant post the info?
The username or password you've entered is incorrect. Please check and try again.
ps will my username be the same as the one I use for logging in to the membercentre / emails?
thanks.
Den.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Slow speeds

The username and password are given on the plastic card which came with the router and are
Username admin
Password Serial Number
Note they are case sensitive
http://www.plus.net/support/broadband/hardware/technicolor-582n-faqs.shtml#userPass
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Sorry disregard my previous post found that i had to use Admin as username.
Hope this is the info you are looking for.
DSL Connection
Link Information
Uptime: 1 day, 18:44:14
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.776
Data Transferred (Sent/Received) [MB/GB]: 810,93 / 1,99
Output Power (Up/Down) [dBm]: 12,3 / 18,7
Line Attenuation (Up/Down) [dB]: 27,0 / 48,0
SN Margin (Up/Down) [dB]: 20,0 / 11,3
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 2.124 / -
FEC Errors (Up/Down): 59 / 95.682
CRC Errors (Up/Down): 2 / 159
HEC Errors (Up/Down): - / 159 / 983
[Moderator's note by Jim (Oldjim)  post tidied up ]
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

speed test wired
Now reading  download 2.89
                      upload      0.20
                      ping            66

Broadband Speed Test Results
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Best Effort Test:  -provides background information.
Download  Speed
2.74 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 2.74 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Speedtest.net
upload seems to have improved but download seems to have dropped.
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: Slow speeds

You appear to be on a 20CN exchange - could you post which it is please.
The IP Profile is set as described here: http://www.plus.net/support/broadband/speed_guide/broadband_terminology.shtml#ipProfile
Unfortunately the BT systems, while they can be very quick to push the IP Profile down in the event of a lower than normal sync speed, can take up to 5 days to put them back up.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Hello and thanks again for a speedy reply
Yes the exchange is Purleigh.
Thanks.
Den.
Den
Grafter
Posts: 96
Registered: 28-03-2013

Re: Slow speeds

Will this mean that in the next few days my speeds will go back up or will you guys have to do a reset on my line?
thanks in advance
Den.