Slow speeds.
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- Slow speeds.
Slow speeds.
30-05-2014 2:59 PM
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I tried the usual turn off router etc to see if that'd get it going again, but no luck.
I am posting this on my nexus and the bt line test wont work (moans about not having flash), but I have the other info:
Link Information
Uptime: 0 days, 0:06:19
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 768 / 3,200
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 17.5
Line Attenuation (Up/Down) [dB]: 31.5 / 57.0
SN Margin (Up/Down) [dB]: 10.0 / 10.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 1,146
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.2 Mb
If you need the bt test I can do that. Will just take awhile setting my pc up.
Hopefully it is easily sorted and can get it back up to speed (Around 2.61 Mb) soon. Mario Kart 8 is out today and the download would probably take a year atm!
Re: Slow speeds.
30-05-2014 4:07 PM
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I'm sorry to hear that your connection is so slow.
I've taken a look at your connection and I can see there's been multiple drop outs:
<img src="http://community.plus.net/visualradius/generated/image14014618115251.png"/>
I appreciate that some of them may be you restarting your router, however, the quality of your line is very poor which is a cause for concern. Unfortunately it's not likely that this will either fix itself or anything remote that I can do will fix it. Your line is of poor quality as the line is struggling with errors on it - I'm not sure what's causing this, it could be a fault anywhere on the BT Network, or potentially internally.
I've run a test for the copper side of things which has identified a loop issue, this can sometimes be caused by equipment. Would you be able to disconnect your router from the line so that we can retest the phone side of things to ensure it's not flagging up the wrong issue?
Re: Slow speeds.
30-05-2014 4:11 PM
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Re: Slow speeds.
30-05-2014 4:52 PM
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You can connect everything back up now. Once you've done that, can you raise a fault at http://faults.plus.net please?
Re: Slow speeds.
30-05-2014 5:23 PM
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Id assume its noisey, it usually is whenever theres been a problem in the past... But dont want to say it is if it might not be.
Re: Slow speeds.
30-05-2014 5:30 PM
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Your line is showing a short circuit. Best course of action, unplug everything from your socket. If you have a modern style master socket (NTE5) please remove the bottom half of the faceplate, its held on by 2 screws and raise the fault as line is noisy. If your in a position to contact technical support and they can re-test straight away otherwise complete the fault form and we can pick it up for you tomorrow.
Twills.
Re: Slow speeds.
30-05-2014 5:37 PM
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Ill try finishing off the fault thing. I dont have a way to contact anyone apart from emails etc.
I have an old thomson router somewhere which i'll try meanwhile to see if that makes any difference.
Re: Slow speeds.
30-05-2014 5:52 PM
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Re: Slow speeds.
31-05-2014 9:21 AM
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Picked up the fault for you, line is still testing as having a short circuit at the property (this is anything between the distribution pole outside the house right up to the router) Ive updated the fault ticket with how I would need to proceed. Basically a re-test of the line with absolutely nothing connected to your phone socket and if you have a modern master socket remove the bottom half of the faceplate. If this is the only communication just give me a 1 hour time slot where you can do that and I will test within that hour and get back to you.
Twills.
Re: Slow speeds.
31-05-2014 10:07 AM
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Ps. Last time my internet messed me about and you sent someone out to fix it they replaced the wiring etc in the house (dunno if that info helps you or not, lol).
Re: Slow speeds.
31-05-2014 10:24 AM
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Twills.
Re: Slow speeds.
31-05-2014 12:57 PM
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If any slots open up on a Monday or Tuesday (am or pm) though I'm free then too.
Re: Slow speeds.
31-05-2014 1:51 PM
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Cya Thursday and get this sorted!
Twills.
Re: Slow speeds.
31-05-2014 1:54 PM
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