Slow speeds for a week
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- Re: Slow speeds for a week
Slow speeds for a week
25-03-2014 6:46 PM
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Have been experiencing very slow speeds for the past week or so. BT Wholesale Test results:
Download speedachieved during the test was - 8.54 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 8.58 Mbps
Upload speed achieved during the test was - 1.01Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Anyone got any ideas? Thanks!
Re: Slow speeds for a week
26-03-2014 9:58 PM
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<a href="http://www.speedtest.net/my-result/3398099663"><img src="http://www.speedtest.net/result/3398099663.png" /></a>
Before last week, we were getting speeds in excess of 12Mb/s.
Nothing has changed - equipment is still the same etc.
Can anyone shed some light please..? Thanks
Re: Slow speeds for a week
27-03-2014 7:09 AM
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<a href="http://www.speedtest.net/my-result/3398807301"><img src="http://www.speedtest.net/result/3398807301.png" /></a>
Again, not great...
Am I being throttled..? Can anyone help please..?
Re: Slow speeds for a week
27-03-2014 9:39 AM
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Re: Slow speeds for a week
27-03-2014 10:04 AM
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Really sorry that you're seeing lower than expected speeds. Here's a log of your connection:
<img src="http://community.plus.net/visualradius/generated/image13959143851422.png"/>
In my opinion, it's pretty stable, but something has caused your line to become <a href="http://community.plus.net/library/broadband/broadband-faults-guide-banding-guide/">banded</a>.
I've completed an SNR Reset on your line for the banding to be removed. Please let us know if this hasn't resolve the issue for you.
Re: Slow speeds for a week
27-03-2014 6:42 PM
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Speed is now worse:
<a href="http://www.speedtest.net/my-result/3400091749"><img src="http://www.speedtest.net/result/3400091749.png" /></a>
I've not had stability issues prior to the slowdown...
Re: Slow speeds for a week
27-03-2014 8:11 PM
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<a href="http://www.speedtest.net/my-result/3400278699"><img src="http://www.speedtest.net/result/3400278699.png" /></a>
Re: Slow speeds for a week
27-03-2014 8:26 PM
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<a href="http://www.speedtest.net/my-result/3400308790"><img src="http://www.speedtest.net/result/3400308790.png" /></a>
Re: Slow speeds for a week
28-03-2014 6:50 AM
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<a href="http://www.speedtest.net/my-result/3401108514"><img src="http://www.speedtest.net/result/3401108514.png" /></a>
Re: Slow speeds for a week
28-03-2014 9:24 AM
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Re: Slow speeds for a week
28-03-2014 5:28 PM
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Download speedachieved during the test was - 5.14 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 15.07 Mbps
Re: Slow speeds for a week
28-03-2014 8:51 PM
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Download speedachieved during the test was - 3.7 Mbps
For your connection, the acceptable range of speeds is 4 Mbps-21 Mbps.
IP Profile for your line is - 14.32 Mbps
Re: Slow speeds for a week
29-03-2014 12:04 AM
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I would advise for you to raise a fault at http://faults.plus.net as your line is erroring for some reason which is causing your connection to behave so abnormally.
Errors occur when conditions on your line become adverse and your Signal To Noise Ratio (SNR) is unable to sustain them. Our Faults Team will be able to get this looked into in further detail.
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