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Slow speeds and netflix

kathycowbrough
Newbie
Posts: 9
Registered: 17-12-2016

Slow speeds and netflix

Our speeds average around .62MBs upload and 2.5 MBs download.  We spend a lot of time waiting for web sites to low.  This is not fibre optic.  How can we get better speed.  Can we use Netflix at this speed?

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,143
Thanks: 371
Fixes: 116
Registered: 22-08-2015

Re: Slow speeds and netflix

Hello @kathycowbrough

 

Sorry to hear you're having speed problems. I've been testing your broadband and it's looking like the speed is within estimates for the line. I would imagine you would experience a bit of buffering when streaming, i.e. watching Netflix.

 

Looking at fibre availability down your line, it's available however the speed isn't what we expect for superfast. It's better though, the target is between 4.2 Mbps and 7.9 Mbps.

 

If you would like a quote for fibre broadband, I would recommend calling our Customer Options Team on 0800 013 2632. Closing at 6pm today, and back open at 8am tomorrow.

 

I hope this helps you.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
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 Anoush Mortazavi
 Plusnet Staff