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Slow speeds and intermittent drops

Jane353
Hooked
Posts: 6
Registered: 14-03-2017

Slow speeds and intermittent drops

Hi,

My broadband speed has become very slow recently without me changing anything on my end. I'm also getting frequent drops in the connection. Rebooting or resetting the router doesn't help.

Can you look at this for me?

Thanks,

Jane

2 REPLIES
jab1
Aspiring Champion
Posts: 1,968
Thanks: 463
Fixes: 6
Registered: 24-02-2012

Re: Slow speeds and intermittent drops

@Jane353 If you can provide the information requested in https://community.plus.net/t5/Broadband/ADSL-Speed-faults/m-p/1270245#M297501, other forum members may be able to help, and it would also give Plusnet staff something to go on.

John
Plusnet Help Team
Plusnet Help Team
Posts: 13,484
Thanks: 246
Fixes: 68
Registered: 27-04-2007

Re: Slow speeds and intermittent drops

Hi there, I've just been testing your line and whereas we're seeing frequent disconnections the tests don't show an obvious cause. 

 

I recommend following the checks here next https://goo.gl/tu2WWu once done I'd report a fault over at http://faults.plus.net

 

Please keep us posted.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team