I'm sorry to hear that you're experiencing this issue again. I've taken a look into the account and after running tests on the line I can see that the SNR Margin appears to be higher than it should be which could be causing your speeds to be slower than they should be. I have requested that this be lowered and pinned at a more appropriate rate and this should take effect within the next 24 hours.
If you're still experiencing issues, please let us know and we 'll be happy to investigate the matter further.
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