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Slow speeds afternoon and evening

pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

im on pte-ag2.
current
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speeds afternoon and evening

Things seem better tonight

This is from a 4500 profile, on a wireless system, so hopefully fingers crossed!!  Time will tell, see whats its like next week
Paulh,  I wonder if it is because you are on BB+, which is the package given least priority.
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

No my speeds are normally fine otherwise I should have changed package long since ... this is new and different
might try a gw hop in a bit
tywyn
Grafter
Posts: 111
Registered: ‎25-07-2007

Re: Slow speeds afternoon and evening

My Ping is over 240MS for a server less than 200 miles away, this really really isn't good enough. The game i'm playing uses 1MB bandwidth every 12 mins and there's people in there living all over Europe with far better pings than me, this isn't just tonight it's a regular occurence of late.  I have to ask what on earth is going on?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Slow speeds afternoon and evening

Have you tried rebooting your modem/router tonight and see if the speed improves when you reconnect?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

hmm gw hop was effective ... not ... now got 900KB/s or so  on pcl-ag01 ! Still stuttery laggy bursty but it doesn't even get up to 1.5MB/s for the first burst ... pings stable at 35-40ms
tywyn
Grafter
Posts: 111
Registered: ‎25-07-2007

Re: Slow speeds afternoon and evening

Yes I've tried rebooting and getting the same results. I don't know what going on late, but the service has certainly deteriorated. Te speed is ok it's just the pings are much much higher than they should be.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

here's mine tonight so far
Today 21:32  2413 kbps (302kB/s)  263 kbps (32.9kB/s)  
Today 20:40 4836 kbps (605kB/s) 271 kbps (33.9kB/s)
Today 20:18 4687 kbps (586kB/s) 352 kbps (44kB/s)
Today 18:58 6108 kbps (764kB/s) 368 kbps (46kB/s)
not noticed a problem with browsing though
penfold
Aspiring Pro
Posts: 2,280
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speeds afternoon and evening

Hmmmm spoke to soon.  Bakc to sub 2K speeds, and spluttery laggy browsing.  This really is not good enough, and if no improvement, I will be asking to be released from my contract, as the product is not fit for its intended purpose. IMHO, its not the customers fault there are more people online, I want the service I am paying for, I dont buy 'its because alot of people are online', as you should have the capacity, and resiliancy to cope with this.  Come on PlusNet, you are a good company, sort it out!!!!!!
Gorvul
Grafter
Posts: 161
Registered: ‎01-08-2007

Re: Slow speeds afternoon and evening

Ok, I think it only fair that I check in tonight whilst things are working again, as I only ever seem to come to these forums when I have something go wrong, or something to complain about.
My connection tonight (according to the speedtests) is better than it's been in a long time (for the time of night).
I was out earlier in the evening, so I don't know how it was then but it's much better tonight than last night.
Today 21:53  6027 kbps (753kB/s)  328 kbps (41kB/s)  Share
Today 21:52 4477 kbps (560kB/s) 292 kbps (36.5kB/s) Share
Today 21:44 6016 kbps (752kB/s) 325 kbps (40.6kB/s) Share
Today 21:42 5389 kbps (674kB/s) 346 kbps (43.3kB/s) Share
Today 21:25 5217 kbps (652kB/s) 276 kbps (34.5kB/s) Share
Today 21:21 4821 kbps (603kB/s) 279 kbps (34.9kB/s)
tests above are all good - it's like a completely different connection than last night.
"You are currently connected to the "Telehouse North, Juniper 1" gateway. This gateway is sometimes known as ptn-ag1."
I hope things are moving in the right direction, cos like someone said above, I would also prefer to stay with PN.
pierre_pierre
Grafter
Posts: 19,757
Thanks: 3
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

definitely bad up to just after 21:00
Today 22:18  6672 kbps (834kB/s)  381 kbps (47.6kB/s)  Share
Today 22:02 6160 kbps (770kB/s) 274 kbps (34.3kB/s) Share
Today 21:32 2413 kbps (302kB/s) 263 kbps (32.9kB/s) Share
Today 20:40 4836 kbps (605kB/s) 271 kbps (33.9kB/s) Share
Today 20:18 4687 kbps (586kB/s) 352 kbps (44kB/s) Share
Today 18:58 6108 kbps (764kB/s) 368 kbps (46kB/s) Share
currently connected to the "Telehouse East, Juniper 4" gateway. This gateway is sometimes known as pte-ag2.
johnathome
Dabbler
Posts: 24
Registered: ‎05-02-2008

Re: Slow speeds afternoon and evening

You are currently connected to the "Telehouse North, Juniper 1" gateway. This gateway is sometimes known as ptn-ag1.
You folks above are very lucky IMO  Grin  - back to normal tonite (1/3rd of potential)
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

maybe I've been unlucky with the gateways I've been on.
I see from the graphs that ptn-ag2 and pcl-ag01 were both showing big spikes some evening periods -- especially last night when speeds & browsing was suffering.
(btw the graph for pcl-ag01 has as 100m, 200m as it's Y-axis -- % packet/s dropped -- which might explain a lot ...  Or confuse the unwary of course )
this morning, back to nearly 6MB/s btw,  on  pcl-ag01,
I haven't been following the PN announcements or various threads, so is this a load-balancing problem? Or what ?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Slow speeds afternoon and evening

Hi all,
We're still looking into this, we expected last night to be better than previous so if it wasn't then something is still amiss.
@johnathome
Your issues aren't actually the same if I'm honest, your line currently only has an IP profile of 2500 so the speeds you are seeing are exactly what I'd expect.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
johnathome
Dabbler
Posts: 24
Registered: ‎05-02-2008

Re: Slow speeds afternoon and evening

Quote from: Chris
Hi all,
We're still looking into this, we expected last night to be better than previous so if it wasn't then something is still amiss.
@johnathome
Your issues aren't actually the same if I'm honest, your line currently only has an IP profile of 2500 so the speeds you are seeing are exactly what I'd expect.

Correct for those D/Loads in post  #101 - this is normal for me as we use a wet piece of string and call it a telephone line out here in the sticks .
My earlier posts attachments were sub-normal  to do with  ptn-ag1 issues