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Slow speeds afternoon and evening

penfold
Aspiring Pro
Posts: 2,287
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speeds afternoon and evening

@jameseh.....  If its not a problem your end ( and I am not disputing this!), and its not a problem on my internal network, I am 100% positive of this, must be a transit issue somewhere along the line.  Pinging website appears OK, and exchange VP is green and has been for ages. I am currently in China, so cannot do any testing, but its odd that speeds are OK in the morning, as as the title of this post suggest they go poor afternoon and evenings.  Hopefully things will have improved when I get back. Wink
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

improved friday but over the weekend ...
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Slow speeds afternoon and evening

Hi Penfold,
Thanks for getting back to me.  How's thwe weather out there?
I completely understand what you're saying, but your speeds were deteriorating too early in the afternoon for it to have been a problem at our end, and we did check the network availability when you were reporting slowdown, and the majority of our gateways had capacity available with no drops on Gold & Silver traffic, so it wouldn't have been at our end.
Paul - Did you try any BT Speedtests over a similar period to see if your IP Profile had dropped?
penfold
Aspiring Pro
Posts: 2,287
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speeds afternoon and evening

Weather is fine thanks james....
Will check on things when I get back, and hopefully all will have been sorted.  Odd thing was when I jumped to PTE-AG1, i was getting sub 1Mb speeds, jumped to another, and things were a little better, if a touch laggy. I was very surprised myself, but It could have been a local issue, as I was testing on a wireless connection  Roll_eyes 
Chapster
Grafter
Posts: 67
Registered: ‎02-08-2007

Re: Slow speeds afternoon and evening

Just realised i should have started my own thread i didn't mean to hijack this one.
Back to slow again now: Cry
Today 13:25 259 kbps (32.4kB/s) 209 kbps (26.1kB/s) Share
Today 09:52 3489 kbps (436kB/s) 243 kbps (30.4kB/s) Share
Yesterday 14:28 3489 kbps (436kB/s) 240 kbps (30kB/s) Share
Yesterday 12:39 3492 kbps (437kB/s) 241 kbps (30.1kB/s) Share
I have asked support to check my line (as the fault checker doesn't seem to work for me)....before i buy a new router.
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

@jamesh
I hadn't bothered because I assumed this terrible variation was to do with a bigger problem, but I did it just now and ...
Quote
Your DSL connection rate: 7616 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
IP profile for your line is - 6500 kbps
Actual IP throughput achieved during the test was - 634 kbps

when I do the mybroadbandspeed or bbmax tests, I still see this weird "burst-then-pulsing" thing
it is making evening or afternoon browsing really painful, as I say, all stuttery laggy and bursty. It is very very similar to the problem we had with BB+ a couple of years ago, and of course I still am on BB+
MickKi
Grafter
Posts: 543
Registered: ‎30-09-2007

Re: Slow speeds afternoon and evening

I don't think this is an isolated problem.  I am also getting rather slow download speeds in the evenings:

This should be more like 6200+ for my connection.  I'm curently on ptn-ag2.plus.net.  Speeds are back up to normal first thing in the morning.
riponian
Newbie
Posts: 5
Registered: ‎06-11-2008

Re: Slow speeds afternoon and evening

Back to appalling - seemed to improve last Friday evening and over the weekend but worse than ever tonight
Today 20:13  523 kbps (65.4kB/s)  334 kbps (41.8kB/s)  Share
Saturday 19:57 7492 kbps (937kB/s) 344 kbps (43kB/s) Share
Friday 23:02 7707 kbps (963kB/s) 369 kbps (46.1kB/s) Share
Friday 19:52 1072 kbps (134kB/s) 383 kbps (47.9kB/s) Share
paulby
Grafter
Posts: 1,619
Thanks: 1
Registered: ‎26-07-2007

Re: Slow speeds afternoon and evening

I'm connected to pte-ag2 and not seeing any issues.
Just did this test at approx 2030 (the middle of peak time!).
forestedge
Newbie
Posts: 4
Registered: ‎10-11-2008

Re: Slow speeds afternoon and evening

Hi - i have been having a problems for over a week. I used to get over 3mbps most of the time until Nov 2nd.  My line and exchange have checked ok., changed router and also tested the master socket.  Plusnet say they have taken it up with Tiscali.3 days ago but no feedback and 20 minute wait on the phone. The free dial up only connects at 48k!. Anyone else suffering?
Today 22:07  86 kbps (10.8kB/s)  148 kbps (18.5kB/s)  Share
Today 20:27 294 kbps (36.8kB/s) 186 kbps (23.3kB/s) Share
Today 19:00 142 kbps (17.8kB/s) 179 kbps (22.4kB/s) Share
Yesterday 14:30 161 kbps (20.1kB/s) 167 kbps (20.9kB/s) Share
Yesterday 13:24 151 kbps (18.9kB/s) 176 kbps (22kB/s) Share
Yesterday 11:17 185 kbps (23.1kB/s) 199 kbps (24.9kB/s) Share
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

back to nearly 6 MB/s this morning.
As this seems a longstanding problem for a few people, I'm not sure whether to leave it at contributing to this thread (as requested ages ago in a service status announcement ?) or if I'm better off raising a ticket ...
paul
penfold
Aspiring Pro
Posts: 2,287
Thanks: 25
Fixes: 5
Registered: ‎01-08-2007

Re: Slow speeds afternoon and evening

This does seem to be an issue, affecting alot of people, but interestingly not all, which is a mite strange.  I wonder if its a subset of exchanges that are affected by peaktime congestion. On checking my exchange, Blackburn, its is at green and has been for a while, but I did notice this has not been updated since 20th October, on  the usertools checker.  Are there any other Exchange checkers that can be used, as the usertools one appears to be sorely out of date, or can Plus check into this for us. It would clear the issue up, if the exchanges were Red, and also something that could be escalated to BT, rather than Plus. If they are not contended, then there is certainly a very odd issue going on, and I would welcome a formal announcement from PlusNet on the issues, and what they are doing to investigate. I am more than happy to offer any help in this matter.
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Slow speeds afternoon and evening

The Usertools site isn't a Plusnet one.  It's maintained by the Plusnet Usergroup and one of their former members, now a member of staff here volunteers to maintain the Exchange Checker information.  I'd also point out that he does it in his spare time.
I'll ask him if there's a recent update at all.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
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Registered: ‎10-04-2007

Re: Slow speeds afternoon and evening

Incidentally, for anyone looking at the history of their exchange where it shows the previous 5 reports, try adding &etashow=yes&full=1 to the end of the URL.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
paulh
Rising Star
Posts: 1,283
Thanks: 10
Registered: ‎30-07-2007

Re: Slow speeds afternoon and evening

... and down to 821 kbps this evening when i've returned home