Slow speeds after joining plusnet
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Slow speeds after joining plusnet
11-05-2014 11:55 PM
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Please see the attached photos for the router statis.
Please could someone ensure interleaving is off and that the line isnt banded. Theoretically it should be faster as the line could support a higher speed (Last week with previous supplier).
The upload sync speed also looks low, i think both profiles need upping.
My previous through speed was 12.5Mb D/L and 1.1Mb U/L, sync speed would obv higher
Re: Slow speeds after joining plusnet
12-05-2014 9:33 AM
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Re: Slow speeds after joining plusnet
12-05-2014 9:38 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Slow speeds after joining plusnet
12-05-2014 9:52 AM
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I've takena look at your line and the connection rate between your router and the exchange isn't far off where I'd expect it, however, the line quality is particularly poor which may provide you with poor service.
Here's a look at the stability of your connection:
<img src="http://community.plus.net/visualradius/generated/image13998836782338.png"/>
Can you think of when you may have turned off your router? If you have, do they coincide with the drops on the graph?
We can get your upload connection speeds uncapped, but before doing that, I'd like to get your line working as it should do first. If you could visit http://faults.plus.net and answer the questions, that'll help our Faults Team identify the cause of the issue.
Re: Slow speeds after joining plusnet
12-05-2014 10:23 AM
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I restarted the router on friday when i upgraded the routers firmware. I was then asked to reset it yesterday 5-6 ish after someone from plusnet advised me to (Rang them up to check the line as well). And then once shortly after as the power cut.
The first pic was from last week with the previous supplier and as you can see the sync speeds are much higher with an uptime of 7 days +
Re: Slow speeds after joining plusnet
12-05-2014 10:44 AM
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Lets see what the speeds are like once this completes.
Re: Slow speeds after joining plusnet
12-05-2014 10:49 AM
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Re: Slow speeds after joining plusnet
12-05-2014 10:54 AM
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Re: Slow speeds after joining plusnet
12-05-2014 11:09 AM
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Re: Slow speeds after joining plusnet
12-05-2014 11:18 AM
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Re: Slow speeds after joining plusnet
12-05-2014 11:27 AM
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Quote from: iqb043 Do i need to rest the router tomorrow or will it do it by itself?
I do like the idea of RESTing the router, nice comfy pillow sat in front of the TV
Re: Slow speeds after joining plusnet
12-05-2014 3:37 PM
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Re: Slow speeds after joining plusnet
12-05-2014 4:21 PM
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Re: Slow speeds after joining plusnet
16-05-2014 10:35 AM
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The upload speed is still capped and im not sure if interleaving is turned off.
I was estimated a speed of 14mbs when i joined with a range between 10-18. I was perfectly fine before but now having soo many issues (Have an email proving the estimation)
The output power for the download is 0db as well for some reason. The firmwares on 10.2.5.2 and im using the modem from my previous supplier (Be). Could that be an issue?
Re: Slow speeds after joining plusnet
16-05-2014 5:06 PM
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<img src="http://community.plus.net/visualradius/generated/image14002561484325.png"/>
It would be good to see how this is over the weekend. I've also placed an order to uncap your upload which will complete on Monday.
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