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Slow speed tonight

scotty026
Dabbler
Posts: 19
Registered: ‎11-07-2013

Slow speed tonight

Hi All,
Having issues with speed tonight, only hitting 1/2mb as per BT speed test, my router is connected at 9579 and my BT profile is 8mb or so.
thanks
5 REPLIES
outnabout2005
Newbie
Posts: 2
Registered: ‎23-02-2014

Re: Slow speed tonight

Same for me this morning. Usually 4-5 Mbps on sync of 7500 ish.
0.5-2 Mbps varying. Just going to wait a while and see what happens before I start digging into whats wrong.
Rgds
Plusnet Help Team
Plusnet Help Team
Posts: 13,750
Thanks: 267
Fixes: 78
Registered: ‎27-04-2007

Re: Slow speed tonight

@scotty026
I've checked and can't see any obvious causes so I'd head here if that's still a problem: http://faults.plus.net
@outnabout2005
I've just updated the speed profile on your account as this was mismatched. Give it a go now and let us know if there's still a problem.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
outnabout2005
Newbie
Posts: 2
Registered: ‎23-02-2014

Re: Slow speed tonight

Okay, not sure what that means Adam, but the speed is now back to normal. If that was down to whatever you did then many thanks. And thanks also for the speed of reply. Exceptional!  Smiley
Rgds
Colin
scotty026
Dabbler
Posts: 19
Registered: ‎11-07-2013

Re: Slow speed tonight

Again speed tonight running slow Sad was running at 8mb at 5/6pm now 1/1.5mb
scotty026
Dabbler
Posts: 19
Registered: ‎11-07-2013

Re: Slow speed tonight

I think I have found the fault, if my SNR Margin(Downstream) is 4 or below my speed drops down to .5/1/1.5 mb no higher, is this normal ?