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Slow speed since moving to BBYW2

kim432
Newbie
Posts: 3
Registered: 09-11-2007

Slow speed since moving to BBYW2

I moved from BB+ to BBYW2 last week, however I've noticed that my download speeds (from web sites not P2P) have since decreased from an average of 850kbs to 200kbs since switching over. When I visited this page: https://portal.plus.net/my.html?action=data_transfer_speed I noticed it says "Your current broadband speed is 2000 Kbps". Has my line been reduced to 2mbs since the switch over and if so why is that when I was having no trouble with the higher speeds previously? The reason I switched over the in the first place was to achieve higher P2P speeds but seeing as I'm now getting significantly slower speeds I'm kinda regretting it!
Hope this makes some sense!
4 REPLIES
Superuser
Superuser
Posts: 2,818
Thanks: 530
Fixes: 5
Registered: 06-04-2007

Re: Slow speed since moving to BBYW2

What does the [url=http://portal.plus.net/support/broadband/troubleshooting/bt_speed_tester.shtml]BT Speedtest/url] say your IP Profile is?
Phil
kim432
Newbie
Posts: 3
Registered: 09-11-2007

Re: Slow speed since moving to BBYW2

I'm getting "Authorisation failed Incorrect Telephone Number - Please try again" when I try to use that link.
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Slow speed since moving to BBYW2

Hmm looks like someone has altered the profile our end before I had chance to check. Can you reboot your modem/router and see if the speeds have improved please?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
kim432
Newbie
Posts: 3
Registered: 09-11-2007

Re: Slow speed since moving to BBYW2

Hi, Sorry for the delayed response.
After posting the first message someone seemed to alter the speed so all is good now. Thank you.  Smiley