Slow speed issue
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Slow speed issue
21-09-2014 8:11 PM
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http://gyazo.com/5277c7856bfadce18bdb06c390f659e6
http://gyazo.com/dad4958e261ffb08cf69284016affd05 - Bt wholesale speed test,
Any helps appreciated cheers
Re: Slow speed issue
21-09-2014 11:37 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Slow speed issue
22-09-2014 12:22 PM
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Another point to make is we've now removed interleaving from your line as you requested.
Your profile is now - Profile Info: 6dB/Fast
Re: Slow speed issue
22-09-2014 6:01 PM
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http://gyazo.com/423323db99e68b8eb4afe67c5a4fd1fc - Router stats..
I dont actually mind the slow speed as the lower ping more than makes up for it whilst playing. its just that its disconnecting for like 1-3 minutes and then reconnects back again.
refer to the gyazo link for the router logs of what comes up when i disconnect.
Re: Slow speed issue
22-09-2014 8:46 PM
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We need the full RouterStats please, not the summary - click the details link. Just copy the web page and post the content to the post, no need for the image.
Note (as is common) the BTOR engineer is wrong - you are on a SNRM of 13dB because you are running on ADSL (1) with a SYNCH speed as fast as it will go.
The question which needs asking / answering is does your exchange support 21CN which would enable faster SYNCH speeds?
The DATA speeds though are disconcerting, possibly pointing to exchange congestion, however can you confirm that these data speed tests were done over a wired connection?
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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