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Slow speed in evenings and night time.

Iloveplusnot
Dabbler
Posts: 10
Registered: ‎23-07-2017

Slow speed in evenings and night time.

Is it just me? The connection seem to me quite good daytime but gets extremely slow once the Support lines close Smiley
I thought it was bad luck or heatwave causes some issues but it just gest worse.

Reseting the hub helps. Sometimes. For some time. Next day and the same problem. Download speed 1 Mbps.

7 REPLIES 7
jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Slow speed in evenings and night time.

What connection are you on ADS/FTTC?

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
Iloveplusnot
Dabbler
Posts: 10
Registered: ‎23-07-2017

Re: Slow speed in evenings and night time.

Estimated download speed: 38 - 40Mbps

jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Slow speed in evenings and night time.

FTTC - Have you followed my link?

John
Iloveplusnot
Dabbler
Posts: 10
Registered: ‎23-07-2017

Re: Slow speed in evenings and night time.

  • Service available Mon-Sun: 8am to 7.30pm

    That makes it tricky when I get home at 8pm
jab1
Legend
Posts: 17,602
Thanks: 5,749
Fixes: 265
Registered: ‎24-02-2012

Re: Slow speed in evenings and night time.

If you submit a report outside those hours, it will be queued and and picked up during them.

John
Dan_the_Van
Aspiring Hero
Posts: 2,831
Thanks: 1,359
Fixes: 86
Registered: ‎25-06-2007

Re: Slow speed in evenings and night time.

Being a text service, I doubt it is necessary to be at home to use it.

Alternative to the text service you could use https://faults.plus.net 

HTH

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,568
Thanks: 596
Fixes: 99
Registered: ‎27-11-2020

Re: Slow speed in evenings and night time.

@Iloveplusnot It's found an external fault. It is an Earth Contact on the line and should be fixed within the next few days.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team