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Slow speed despite upping permitted monthlhy spend

Heather1
Newbie
Posts: 6
Registered: 06-09-2013

Slow speed despite upping permitted monthlhy spend

Hi...
I went over my usage allowance (happens often) and this time my speeds were cut drastically. This has never happened before. The advice was to increase my monthly permitted spend by £1.25 per GB (I have Broadband My Way). This I did. Several hours later the speeds are still awful. Surely I've served my penance?
5 REPLIES
Superuser
Superuser
Posts: 9,761
Thanks: 1,147
Fixes: 62
Registered: 06-04-2007

Re: Slow speed despite upping permitted monthlhy spend

Assuming the system has processed a charge from that increased permitted spend I'd have expected the cap to be removed. Have you tried disconnecting from Plusnet, then reconnecting using the router's web interface?
Unfortunately the Digital Care Team staff who respond in these forums are unlikely to be here until Monday to pick this up. It's a long wait until then so I suggest giving the CSC a call on 0800 432 0200. The call queue seems to be about 25 minutes at the moment, but should reduce after 10PM.
David
David
Community Veteran
Posts: 3,382
Thanks: 5
Registered: 18-01-2013

Re: Slow speed despite upping permitted monthlhy spend

If you've not been advised to already, also look at the unlimited packages Plusnet are offering - if you often go over your allowance, it may be cheaper to move to a more bandwidth friendly package Smiley
Heather1
Newbie
Posts: 6
Registered: 06-09-2013

Re: Slow speed despite upping permitted monthlhy spend

Thanks David & Dom. I tried disconnecting/reconnecting - no change. I agree that upgrading the package would be sensible but with a community broadband scheme in the offing I may be jumping ship within a few months so don't wish to sign a new contract. I'll try the telephone option.
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Slow speed despite upping permitted monthlhy spend

There are options for paying more for no contract packages - it may still be worth you doing that even if you anticipate you may be leaving in the near future.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Heather1
Newbie
Posts: 6
Registered: 06-09-2013

Re: Slow speed despite upping permitted monthlhy spend

Good news: finally got them on the telephone (about 20 mins wait even at 6.45 this morning) and all is now sorted. My increase in permitted spend - done as suggested in their email - in fact should have been done by a different route so didn't register. But thanks all for your interest and advice.