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Slow speed but have 8meg sync

andrewpurkis201
Grafter
Posts: 25
Registered: 05-03-2015

Slow speed but have 8meg sync

Hi
my connection has been very slow all day 0.5 meg  but my sync is good 8 meg
ive tried reseting everything and its still the same
ADSL mode: ADSL2+
  ADSL settings: PVC:0/38
  ADSL line speed (kbps): up 443 down 8020
  Line attentuation (dB): up 19.3 down 35.0
  SN margin (dB): up 26.5 down 7.4
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,982
Thanks: 141
Fixes: 46
Registered: 27-04-2007

Re: Slow speed but have 8meg sync

Hi there,
I've just updated the speed profile on your account so that should be fine now.
If you don't see any improvement straight away please try disconnecting and then reconnecting by logging into your router: https://www.plus.net/home-broadband/router-reconnect/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
andrewpurkis201
Grafter
Posts: 25
Registered: 05-03-2015

Re: Slow speed but have 8meg sync

thanks