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Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

I've raised a call (#44926620) but I'm curious to understand what makes IP profile so low.
Take a look at a recent speedcheck:
-------------------------------
Download speedachieved during the test was - 106 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :2784 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
------------------------------
I've recently moved from Orange, where I had around 3.5Mbps (actual download speeds of 300Kbytes/sec), but would often fluctuate from as low as 0.3Mbps up to 5.5Mbps (actual download speeds of 500Kbytes/sec). It was pretty much unworkable on Sunday evenings, and around 6-7pm most evenings, hence the move.
My move to PlusNet is recent (a couple of days) - how quickly can I expect the IP profile to start to reflect the sync rate?
Adam

38 REPLIES
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

I had an update to my ticket to say IP profile should update within next 24 hours.
Here's hoping Smiley
Adam
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Adam
You may find the poor profile has been assigned due to disconnections - dont turnoff/unplug your router during the training period to help it settle down...
Also if it does continue to act up - raise it as a fault with PN (after the first 10 days are up) and they should get an engineer out to look at it.

Slow downs over Orange are normally caused because their network is oversubscribed (and generally pretty shoddy..  Roll eyes)
Regards
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

IP Profile now 2000K, much more useful  Grin
I'll keep an eye on it and see where it levels out at.
Adam
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

IP Profile has halved for some reason.
----------
Download speedachieved during the test was - 847 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1408 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Community Veteran
Posts: 38,439
Thanks: 1,017
Fixes: 61
Registered: 15-06-2007

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Your profile has halved because you synch speed has also halved
if you want some help can you provide the router stats as requested here http://community.plus.net/forum/index.php/topic,96155.0.html
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Changed back to my Netgear DG834N and I'm now sync'd at 4.5Mbps - this is closer to the best sync I got with Orange (5.5)
I'll leave it and see if the IP profile rises, but is it possible to ask for some sort of reset?
BT Speedtester :
Download speed achieved during the test was - 890 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4512 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
Netgear Router stats are :
ADSL Link Downstream Upstream
Connection Speed 4512 kbps 448 kbps
Line Attenuation 50.0 db 27.5 db
Noise Margin 9.8 db 19.0 db
Adam
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)


09:50 3rd August 2011
Download speedachieved during the test was - 957 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4512 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

@gingerbloke
Will take 3-5 days id expect for your IP profile to update to a higher figure, after that it may take a further 12-24 hours from this point for Plusnet's system to receive a "Delta report" - to uplift the profile at their end.
It would probably be better to look for the reason your sync dropped to 1408 in the first place, (the reason for the 1meg profile) as as soon as the profile is uplifted again, You may find that the connection becomes unstable and this process starts again (which is infuriating, trust me Smiley )
Regards
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Hi gingerbloke
I would have thought that the profile would have lifted by now. I'm going to apply for an SNR reset to see if that kicks it into action.
Jojo Smiley
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Thanks Jojo - I will report back.
My son came up with a theory that our broadband slows down whenever it's windy - we are rural with above ground phone lines. I'll take a walk along the lanes and see if there are any obvious problems with trees/branches on the lines.
My phone supplier is currently still Orange, but I am with PN from end of the month. I guess line faults all come down to BTW at some point?
Adam
17:42 3rd August 2011
Download speedachieved during the test was - 883 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)


09:25 4th August 2011
Download speedachieved during the test was - 885 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :4256 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1000 Kbps
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Hi Adam,
Getting some bizarre results at the moment. The sync rate has dropped and the SNR keeps going up. Are you using the test socket?
Jojo Smiley
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Bizarre indeed.
I've been on test socket since I joined PN.
Modem is now sync'd at just 1200, after being up above 4M for ages. This is a different router to the last time the sync dropped.
I can't hear any interference on the phone line, but it's got to be line-related. We had wet windy weather yesterday.
Adam
gingerbloke
Grafter
Posts: 185
Registered: 28-07-2011

Re: Slow speed (IP profile 135K, but modem sync is 2-3Mbps)

Odd, sync now at 3.3M - you seem to have 'woken' the IP profile.
Download speedachieved during the test was - 890 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3296 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps