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Slow ping times, high latency, overall mbps seems normal.

lotsofjam
Grafter
Posts: 35
Registered: ‎06-01-2014

Slow ping times, high latency, overall mbps seems normal.

Hey all, I seem to be experiencing high ping times, but my download speeds seem pretty normal. As requested on the first sticky and some extras, they are on this imgur album:-
https://imgur.com/a/GPeej
Any ideas?
6 REPLIES
Community Veteran
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: Slow ping times, high latency, overall mbps seems normal.

I am on FTTC, I was also on ag03 with bad latency and speeds.
http://community.plus.net/forum/index.php/topic,134809.new.html#new
But not as high as 300ms.
I hopped to ag01 and seems good again.
ag03

ag01
lotsofjam
Grafter
Posts: 35
Registered: ‎06-01-2014

Re: Slow ping times, high latency, overall mbps seems normal.

Hopped on? Are you implying I can change my gateway?
Community Veteran
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: Slow ping times, high latency, overall mbps seems normal.

yes, on my asus since I have to do this so much on plusnet I actually made a shell script to do it Smiley
basically you disconnect the ppp session, wait 10 seconds or so then recconnect,  After recconecting I would wait at least another 30 seconds to give it time to connect.
admin@RT-AC66U:/tmp/mnt/OPTWARE# ./ppp.sh
old ppp pid is 20693
Plugin rp-pppoe.so loaded.
RP-PPPoE plugin version 3.11 compiled against pppd 2.4.5
new ppp pid is 20819
lotsofjam
Grafter
Posts: 35
Registered: ‎06-01-2014

Re: Slow ping times, high latency, overall mbps seems normal.

Can confirm, just switched to ag05 and my issues are gone.
Thanks for the tip
EDIT: nevermind they are back. It was fine for a short period
lotsofjam
Grafter
Posts: 35
Registered: ‎06-01-2014

Re: Slow ping times, high latency, overall mbps seems normal.

Something that I have only just realized, it is really windy here atm, it might not be helping me much. I'll report back when its over.
Plusnet Help Team
Plusnet Help Team
Posts: 6,138
Thanks: 595
Fixes: 231
Registered: ‎01-01-2012

Re: Slow ping times, high latency, overall mbps seems normal.

Hi there.
Testing is showing no physical issues with your line and there's no capacity issues in your area.
There was a issue with the gateway you were on but that's been resolved.
Can you monitor it tonight and if your still having issues let us know?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team